Used 2023 BMW X5 SUVs for sale near Franklin Lakes, NJ

Andrew Beifus is fantastic! I was a first time car buyer and he was so kind, generous with his time, carefully walked me through all the features of the car I was interested in, had the car prepped for me to drive, inclusive of having it say my name on the dashboard screen to welcome me when I got in the car. Andrew was available through each step of my car search and was patient with all my questions. He is a seasoned and experienced professional who understands the meaning of the client experience and made me feel like I was his priority and I came first and was there to fully support me in a momentous life occasion. I did not however enjoy my experience with the other individuals I interacted with. I found Andrew's colleagues to be condescending, demeaning and full of gender, race and age bias. In particular the finance manager was the most unpleasant individual to interact with. He openly tried to demean Andrew in front of his clients, then proceeded to try and educate me on what to do with my money (because I didn't want to finance my car and buy in cash) and I found that when interacting with me, he spoke/looked at my white female friend when talking vs looking at me when speaking, an Asian female who was actually buying the car. He then told me buying a car outright is the dumbest thing I could do. The entire time he explained the packages I should consider, I was so put off by his tone and definitely felt like there was not a single word I could trust coming out of his mouth. When I then asked when I would get my plates (I bought in NJ and live in NY), he then explained that the plates would come to the dealer and that I could come to the dealer to pick them up or they could ship to me. He suggested I come to the dealer bc as a girl with nails, I probably wouldn't know how to put the plates on myself (well I did put the plates on myself with no problem despite being a girl with nails). There was another manager who I believe was a general manager and was on Andrew to speed things along with me, when I explained that Andrew was providing me the service level I wanted, he backed off and adjusted his tone. I also did share to this manager that I did not appreciate the finance manager telling me what to do with my money, and he did agree that this was not appropriate. After I bought my car, my iphone noticed that there was an air tag in my car and when I called the dealer, this general manager was very responsive and did his best to calm my nerves that there was an unknown air tag tracking me. (I went to the BMW of Brooklyn service shop and they were so great in helping me find the air tag). Overall, Andrew was exactly the sales professional I needed in my car buying experience. I did not enjoy any other element of my experience at this dealer. And I do wonder if I was not given any financial breaks or scare tactic sold into things because they felt like they could take advantage of me as a first-time diverse female buyer. Given this was my first experience buying a used car, I can't say if this was an above or under par experience. But I can confidently say, Andrew is a pro and the finance manager needs bias training and held accountable for his words and behavior.

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

My husband and I were shopping a lease program to fit our budget, location, and mileage needs. Jose Valdez was one of the most kind, knowledgeable, and welcoming sales representatives that answered all of our questions and went above and beyond to secure our confidence. He helped us feel comfortable with our lease choice and maintained an open door approach to any future questions or concerns going forward. The experience was stress free! I highly recommend Jose as trustworthy, and honest. My husband and I purchased a lease, and feel comfortable contacting Jose for future leasing programs or potential vehicle purchase from this dealership, BMW of Manhattan. Thanks Jose for taking the best care of us! Kudos!!

Jose made my experience painless and actually enjoyable. It’s amazing how you feel as the customer when the car buying experience is tailored for you! I would recommend Jose and BMW of Manhattan every time.

I recently leased a 5series from Jose Valdez. He was honest and straight forward. Quick and open with all information. Friendly but yet still very profession! I have also spoken to another sales there but was unsatisfied with his work. Definitely no other dealership had an sales close to him and that's including leasing companies. I have and will refer him to my friends and family. And can't wait to lease again in 3 years or purchase from Jose. He gives a FIVE STAR service! Satisfied customer, Richard

My Takata airbag inflated was recalled for my vehicle. I left the car with Jim Reed who took care of it within a matter of hours. It turned out that the airbag in my car wasn’t defective and what I thought would be a 2day wait, turned out to be a 4hr wait which was of very little inconvenience for me. Uber to and from the dealership cost me $45 which was much better than having to rent a vehicle. The attendees were very reassuring, accommodating and pleasant.

I was having many problems with my car no one could figure it out I was trying to stay away from the dealer but ending up spending more money somewhere else they did a very good job couldn’t be more happy my car is still running as good as it did as a result to that I ended up going back to the dealer to by another car and only have them do the maintenance no one else would highly recommend.

Overall very helpful. Attempted to make transaction smooth.

I wanted to write a review to simply say what an amazing car salesman and overall person Lance Kovar is. He is truly honest and has his customers best interest at heart. I have searched for several BMW's and always return to Lance because of his great spirits.

I want to commend Bernice Hunter, a sales representative at Ray Catena BMW of Westchester , in White Plains, New York on assisting me on my recent purchase of a 2018 BMW X 3. Her professional knowledge of BMW vehicles and products made my experience enjoyable and stress free. I would highly recommend Bernice Hunter, to anyone interested in buying a BMW vehicle.

i had an issue with a bad transfer case on a 2013 328i. I had complained of a noise in that car for a year or so but it was never formally documented in service log. Finally it was found that it was the transfer case.. 4K part. my extended warranty was over. I was very upset. however, i want to thank Tim Stone, Service manager and John the deal GM for going out of their way to look at this matter and at the end fix it with no charge. I really appreciated their efforts! They were sensitive to a customers predicament and did the right thing. Thank you! However, my experience with BMW North America Customer Service was horrible. Those folks know absolutely nothing about cars. Why do they work at BMW? Not a good front for BMW to have folks that do not know literally nothing about BMW or mechanics answering phones and talking to clients. She also told me that i could not speak to anyone above her as her manager was HR and did not know cars. Hmmm, i hope someone at BMW headquarters is reading this.

Absolutely thrilled with my new audi and the entire purchase process! Sams mickle passion was inspiring, and Luke's tech orientation was perfect. A truly top-tier dealership experience!

My recent visit to BMW of Springfield was truly remarkable. Jassin Nguyen understood BMW's magic and guided me expertly. Thanks to Luke Lovelady, I feel confident using all the advanced features. Definitely the place to go for your next BMW!

Exceptional service matches BMW engineering. Hunter Tremaine’s experience was transparent and professional. Luke's expertise is unmatched. I unlocked my car's full potential. Buy here!

Luke Lovelady and Hunter Tremaine did such an amazing job with making the process today a great experience while I was buying my first car. 10/10 would recommend!

My recent visit to BMW of Springfield was truly remarkable! Bruce smith was incredibly helpful and attentive. The tech guidance from Luke L. was invaluable and very clear. Definitely the place to go for your next BMW.