The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
I bought one of their value cars which wasn't as expensive as other cars they sell but they treated me like a VIP. Yussef Ward was a pleasure to work with and always followed up on various emails and texts. I would highly recommend Yussef and the whole team at BMW of Darien, awesome experience and love my BMW 428xi Convertible!
You meet at the entrance service people, they are all organized, all goes very fast, I got a loaner, I was in and out in no time, nice friendly people, I couldn't shop for BMW in another place. They called when car was ready. I was very satisfied.
Every time I got to this BMW in Darien I am pleasantly surprised at how quickly they address my issues. I am never left in a waiting area and my loaner is ready to go. Check out is equally as fast and efficient, and my car comes out properly repaired, and with a beautiful shine from the complimentary car wash too! Have gone to other dealers in the past for service and know that this is unfortunately NOT the typical experience, so I am happy to provide this positive review to BMW Darien. Keep up the good work!!
Yussef, salesman, very helpful, responsive and diligent. Very transparent and fair. Only complaint is car had service light go on day I purchased and he referred me to other dealer vs taking ownership and remedying for me.
Easy buying experience. Did not waste any time. Fair prices on new and trade-in right up front and without hassle. These people are professionals and know how to say "yes". Beverly an excellent advisor.
I was skeptical since I have bad credit but David did everything in his power to help me! I walked out with a used 2016 Chevrolet even though I NEVER thought I would be able to drive a newer car! He’s great and his associates are good too. The cars are all good cars and of great quality. I definitely recommend Lada auto sales in Bridgeport. I’ve been to places who give up easily but these guys here truly understand and help you out the best they can!! Thanks guys!! I love my new car!!!
I was so impressed with how fast Al and his team worked to have my dream vehicle available for me the day I bought it. I had been shopping around quite aggressively for a while and the process was nightmarish. Al and Marc eased all of my anxiety and frustrations. They we’re professional, kind, and funny. I will definitely do business with them again!! Thanks guys!
Excellent experience at the dealership. Al Shkreli was extremely friendly, professional, and knowledgeable. Got a great deal on CPO vehicle. Car buying experience was no hassle and the dealer was very accomodating on my time. Would highly recommend to any one looking for a car!
My experience with purchasing a used vehicle was the best. They were very cordial, friendly and professional. I would recommend this dealership to everyone. They have a great inventory of vehicles to choice from.
If you are looking for a dealer that doesn’t pressure you or forces you to decide this is the place. Our salesman Ron is amazing! No pressure, very knowledgeable, friendly and no pressure. Ray the Manager is a very low key manager who wants the customer to be happy with everything to do with the car buying process.
I would definitely recommend this dealer to anyone looking for a car.
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
I leased a BMW from the Mamaroneck location and my experience was terrific. The dealer & my salesman, Lee Porrazzo, were very personable and helpful. Also super knowledgeable and til this day Lee is always there for support and questions regarding my vehicle. He provides superb customer service.
The best service in any Bmw dealership Iv been to!
by A. Vanyukova from Bronx, NY
November 19, 2018
After having leased a few BMW’s from dealerships, i found myself at the mamaroneck one. My sales guy was Lee and he was beyond helpful. I came near closing time and he spent almost 2 hours with me and stayed late to answer all my questions! Obviously i leased the car but even after his portion of the sale was over, to my surprise- he didn’t leave! He stayed until i finished everything and made sure everything went smooth and i was happy! What was even more shocking! He actually reached out about a month or 2 after i left just to see if i was happy with the car! I can say for sure that i won’t be leaving this dealership due to the care and kindness this sales rep showed me! Thanks so much Lee!
Eric DuVerger was excellent and was timely and accommodating with my car and arranged for rental car for me. They provided transportation to and from my office and made the service appointment seamless.
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