Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience.
The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me:
"Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?"
That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service.
Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process.
I'm looking forward to the next time.
We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers.
Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go.
We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person.
The dealership was nice, the staff was friendly, we got a fair deal on a good car.
If I could give Kenny from sales a 10* rating I would. He is so easy to talk to and so knowledgeable about BMW general. I went in for my genius meeting today and he was great. I wish everyone would ask for Kenny when looking for a BMW. He will not disappoint!
These guys and gals love cars and love their jobs and it shows. Kenny, a client advisor was awesome--knew more about cars than anyone at any other dealership. Phil in finance was incredibly professional but also extremely friendly and gave great advice. Mark priced the car out perfectly and genuinely seemed happy for me, the buyer. Michael, the sales manager and Mike in sales are two guys I could hang out with. Great experience! Can't wait to buy an M4 here :-) M2 is by far the best vehicle I've driven.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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