I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
Most stylish and exhilarating sport utility
April 30, 2018
This car serves all my wants and needs in an suv. Fun to drive, stylish, plenty of horsepower and great fuel economy. It's so light and responsive at the wheel. It handles like a sports car, but has the fuel efficiency of a Honda Civic. The electric battery comes in handy driving in town or stuck in bumper to bumper traffic. Very comfortable ride. My family love this car. I would recommend a test drive to really appreciate this car.
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
BMW X5 - always improving toward perfection
by CoronaJOE from East Hampton
December 18, 2018
I just purchased my 5th X5 since 2004, this, new and updated version of the BMW X5 is sleeker, faster, hugs the road and is wonderfully comfortable. Gas mileage has improved to 20mph - really a superb vehicle all around.
No glad handing sales talk. We found a great car at a fair price and closed the deal quickly. My wife loves the car. Thanks
Worst roadholding ever
by RSA from Lake County IL
November 29, 2018
My worst car choice in 30 years. Traction control is a joke. I kept my son's 2008 Trailblazer so I'd have something surefooted and quiet to drive in winter. No AM radio. Rear tailgate won't close from key fob. Skids all over when it snows. No remote start. Gas mileage is poor. Leaks onto my feet when it rains. BMW roadside assistance did NOT answer the phone when I needed help. A total disaster with nothing to recommend it. Huge waste of money.
We worked with Ben at The Auto Mall. Ben was knowledgeable but not pushy which I really appreciated. The finance guy was fast and super efficient. Bigger dealerships hold you hostage while they go back and forth with their sales manager, The Auto Mall doesn’t. That’s the #1 reason I’d recommend them. Plus, they have beautiful luxury cars.
by ShirleyG from Monterey, CA
October 31, 2017
The right size SUV for my growing family. Very comfortable especially for a long drive and lots of room front and back. Has twin turbo, equipped with navigation and backup camera all features my hubby loves. I am up higher compare to my 2016 RAV4 and feels really really comfortable.
This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
most expensive piece of junk I've ever owned
by formerBMWlover from new Orleans
August 8, 2017
This car started having engine problems 2 years after I purchased it brand spanking new! Needs a 15000 engine
Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience.
The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me:
"Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?"
That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service.
Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
DO NOT BUY THIS VEHICLE!!
by BrentC1974 from Biloxi, MS
December 31, 2018
BMW has simply not figured out the hybrid technology. I currently own 2 BMW’s and have owned 4 or 5 over the years and this is the only one I’ve ever had any trouble with. Over 8 months of ownership it was in the shop more than my garage. I literally put more miles on their loaner cars and rental cars than my own vehicle. Far too many issue to detail out here but be extremely cautious with any hybrid purchase.
We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process.
I'm looking forward to the next time.
The eDrive version is awesome
by Wohlf from MPLS, MN
November 14, 2018
40e doesn't cost that much more than the 6 cylinder and I am averaging 45mpg. Nice federal tax rebate and I get 800 miles on a tank of gas. Plus parking spots reserved for charging are generally primo and available. This car is the same 0-60 as the 6cyl, but smoother and quicker off the line. I just use a standard outlet in my garage, so a full charge takes 7 hours over night. Public charging spots are 3 times as fast. I take the car on road trips without charging and it operates like a normal X5. No downside to getting the hybrid that I can tell.
We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers.
Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go.
We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person.
The dealership was nice, the staff was friendly, we got a fair deal on a good car.
Fun car to drive. Comfortable for long distances.
by Beach Haven from Eastern Massachusetts
October 19, 2018
I commute through Boston round trip to New Hampshire and this car has helped keep me safe and comfortable with some of the most daredevil drivers on the road. The visibility is excellent and the emergency braking has saved me when abrupt lane changers dive in front of a line of cars going 70 in the tunnel. The car is fun, with a lot of gimmicks and convenience features. It takes a while to learn how to use all these, but that keeps things interesting. Local driving is cost-free with the E-drive too.
If I could give Kenny from sales a 10* rating I would. He is so easy to talk to and so knowledgeable about BMW general. I went in for my genius meeting today and he was great. I wish everyone would ask for Kenny when looking for a BMW. He will not disappoint!
Excellent car. Smooth drive.
by Jayeeta Lakhani from Indianapolis, IN
May 7, 2018
The BMW X5 (hybrid version) meets all needs of a luxury SUV. Smooth drive, technical features - makes it very safe, reliable and comfortable. Highly recommended.
Went to Automall to look at a used BMW X5 and had a great experience. Randy was wonderful - no hassles! It took less than half an hour for the entire process and I picked the car up the following day. Would definitely recommend Automall.
Terrific, efficient luxury SUV
August 2, 2017
Needed a larger car to accommodate my growing family. But also wanted something on the fuel-efficient side. There are very few plug in or fully electric SUVs (Mercedes, Volvo, Tesla, BMW). The X5 40e has been tremendous - it's plenty peppy, allows all electric driving around town (I'm getting 12-15 miles on the battery). For commutes under 40 miles, if you need an SUV, you should consider this. My only two fill ups (in 3 months of driving) have shown 29 and 37 MPG, respectively. The more short trips you do, the better.
These guys and gals love cars and love their jobs and it shows. Kenny, a client advisor was awesome--knew more about cars than anyone at any other dealership. Phil in finance was incredibly professional but also extremely friendly and gave great advice. Mark priced the car out perfectly and genuinely seemed happy for me, the buyer. Michael, the sales manager and Mike in sales are two guys I could hang out with. Great experience! Can't wait to buy an M4 here :-) M2 is by far the best vehicle I've driven.
I love my new 2018 Beamer
by Tricia from Sebring, Florida
March 31, 2018
I love my new Beamer! It has been awhile since I decided to just do it! I’ve wanted a Beamer for as long as I can remember. You really don’t and shouldn’t wait until you are 65 years old to own the car of your dreams!
I love my new car. It has tons of room. I chose the one with
Many safety features. Has Apple CarPlay, I can even see how fast I am going by simply looking at the road straight ahead. A feature to love. The seats contour around your shoulder giving a more comfortable ride. The 20’ wheels are as stunning as the Car it’s self. And did I tell you that it has style and is awesome.
Is a total must have too! This car is classy and I like classy
All the way around, ALWAYS. LED lights inside and out!
Automatic lift gate with a truck bed like pull down
Which helps if you are loading something in your vehicle
Like groceries or a piece of furniture you just bought.
Room, style and awesomeness sums this car up to a T.
Friendly service, not pushy at all when it came to seeing the cars or rest driving them. Cars were clean and ready to drive. Wesley was very kind and knowledgeable
Good first attempt but held back from greatness
by MoMo from Malibu, Ca
July 31, 2017
This review is for the non-M-package X5 40e.
Good first attempt at a Hybrid SUV for BMW but needs refinement to reach greatness.
If your commute is around 12 miles a trip with a charger at each stop you can theoretically never fill up with gas which is a fantastic proposition. I've managed 41mpg (870 miles with one tank), but I've also managed 26mpg when I had to mix in a lot of highway driving (I drive very conservatively).
The 4-cylinder turbo is a far cry from anything VW group makes - a coarse almost dieselesque feeling unrefined 4-cylinder that could benefit from more horsepower and smoother operation for this 70k 5000lbs+ beast. Keep this thing charged to benefit from the additional punch from the electric motor to keep it moving at an acceptable pace.
On the topic of charging, it definitely is on the slower end of the spectrum.
The suspension needs to be honed in, the additional weight of this car due to the battery coupled with the soft suspension creates a tidal wave effect when going over uneven surfaces and the body roll in the twisties is more than BMW should have ever allowed.
The seats are best suited for small trips, after an hour of driving they get uncomfortable and I find myself shifting around a lot to find comfort.
Both exterior and especially interior are showing their age, although a very handsome exterior it's definitely time for the update that's around the corner.
The i-drive system is the best it's ever been, unfortunately BMW's slightly convoluted HVAC system isn't the best one on the market, VW/Audi are the masters of cold and hot air on demand from my experience. The amount of noise in relation to the amount of cooling and heating you get in the X5 is off...by a lot.
Rear seat room is great, cargo space is good, even though you give up some trunk volume due to the battery it hasn't affected me negatively one bit. The tailgate I absolutely love having, as a photographer it's been awesome to be able to work out of my trunk when needed.
The car is a good lease option for anyone in the market that needs an X5 and wants to capitalize on the hybrid benefits.
Here's hoping the next gen addresses the issues and I'm sure they'll have a winner on their hands.
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