I would send my Mom to Motorcars Washington!
December 3, 2018
I really cannot express enough how much I appreciate the experience of buying a car from Motorcars Washington. Jarrod is a car guy's guy, and his showroom is a museum to the cool and the fast. He made buying my new (to me) M3 the best possible experience.
For whatever reason, M3 sedans are harder to find than the coupes and convertibles. I had been looking on and off for nearly a year to find a good late model example, so when this beautiful white 2011 competition package showed up on Car Guru I decided to take a look.
I had never heard of Motorcars Washington, but I will say that it was a bit of a shock to walk into their showroom. It really is a museum of amazing vehicles. The only difference is that all of these cars are for sale.
Jarrod was very low key, not hustling for a sale at all, and really knew his cars. Most of the cars in the showroom were exotics, but he treated the sale of a BMW the same as he would a Ferrari. We made a verbal agreement for me to buy the car, and I went home to sort out my financing. No money had changed hands yet, but when I searched his website to show my brother pictures of the car later that evening, I found that the listing had already changed to sold. A small detail, sure, but it really shows the level of honesty Jarrod brings to each transaction.
Despite the best preparations, there are occasional problems that can happen to any car (especially BMWs). My car had a few issues right out of the gate, but Jarrod went way out of his way to correct them. Small, but incredibly inconvenient to fix transmission leak, no problem. Rear brakes? Already have the parts in stock. He even found a nail in the tire and replaced it before delivery. Wow! Even after the sale, when the car went into limp mode, Jarrod took care of it. I really can't say enough about the level of service at Motorcars Washington.
When things go smoothly it's easy for a business to look good, but it's the way a business handles the inevitable problems that crop up which really shows you their true character.
Jarrod and crew are absolutely the real deal. Simply the best. I would send my mom to buy a car from them!