Great experience with Brad Davis! My friends told me to go see Brad at BMW, but I didn't want to go to another Machens dealership; and to my surprise, they are not affiliated anymore! I resisted, looking at half a dozen other dealerships before my friend told me again to call Brad. I did this time and to my surprise it was actually an enjoyable car buying experience! I'm a very busy Mom who didn't want to deal with the mess of a dealership; dreaded it actually! Brad brought the car to me, we negotiated over text, made a deal, and I didn't walk into the dealership until I needed to sign (which took 20mins)!!! It was great! Also the level of customer service Brad provided during and has promised after my purchase is great! I really can't imagine dealing with another "car guy" after this! I should have listened to my friends earlier!
The Long Search Ended At BMW of Columbia, Missouri
by DJ from DealerRater.com
December 7, 2018
5 (596 reviews)
We had searched a month for an X5 with certain options, color, etc. Visiting numerous dealerships and searching the internet. Finally found the perfect 2015 X5 with sport package at BMW Columbia, about 100 miles from home. We made a few special requests, which they honored, even after we left the lot. A dealer who is willing to "make it right" for a pre-owned purchase makes everyone happy. Thank You Brett Cloon!
Another Great Car Buying Experience at BMW of Columbia
by DavidR55 from DealerRater.com
December 3, 2018
5 (596 reviews)
We just purchased a new 2018 X3 from BMW of Columbia and were extremely happy with the entire experience. We had purchased a 2012 X3 from your dealership in the past and definitely wanted to come back for our new vehicle. We had also worked with Brad Davis in the past and were happy to see he was now at BMW of Columbia. Brad is a pleasure to work with. He makes you feel comfortable immediately and throughout the process. Both Brad and Steve Veros (Sales Manager) went the extra mile to find the right X3 to meet our needs. They listened to what we wanted in the vehicle and provided great information on options, color/trim suggestions, etc. The buying experience went very smoothly; which was greatly appreciated. Adam Miller and Grant Stephens were also very friendly and professional in working through the finance issues. Jason Wolters (BMW Genius) was extremely helpful and professional in walking us through the many features of our new X3. The new facility is beautiful and the indoor area where they had placed our new X3 (and where we received our briefing from Jason) was extremely nice. We cannot emphasize enough what a great experience we had at BMW of Columbia!!
Adam was phenomenal! We went in on a Saturday afternoon and worked with Adam to finance my 2016 Explorer. Adam was very personable and easy to communicate with. He explained everything to us and never made us feel as if we were an inconvenience! He worked with the banks to make sure we were getting the best interest rate. Very proactive and impressed with Adam! Josh was our salesman and was very prompt in getting us in our explorer. If Josh didn't know the answer to one of our questions, he would investigate and get back to us in a timely manner. There were 4 explorers on the lot at the time of purchasing ours and Josh was adamant to show us the one with the lowest mileage that was affordable for us. Josh was very knowledagble and made sure we were aware of the FREE car washes that come with buying a car from BMW. Very impressed with the team all around. No vultures (pushy people) at BMW, nothing but quality service!
Curtis Jahr was my sales rep and a reason why there are those in the business that succeed and others that don't. I asked no fewer than three other salespeople at different dealerships to locate the vehicle I was after-not one follow up phone call. Curtis did the job as you are supposed to, determined what kind of car I was after (see: assessed needs, listened, followed up), and stayed after it till we found the one. And I was going after a fully electric vehicle on top of that, so we are talking a learning curve for both of us. I ended up with a BMW I3 when I had been driving towards the Nissan Leaf. The I3 looks different and has serious power when you need it. I got mine pre-owned at a good price and Curtis was the one who brought it to my attention and I'm glad he did. For both range and warranty coverage, the I3 ended up being superior - and the Leaf can't hold a candle to it when it comes to acceleration (not bashing the Leaf, just saying-Leaf certainly has its good points). Add to which the service after the sale, whereby I can pull in anytime to charge the car, grab a complimentary Starbucks coffee (or soda, or popcorn or play a wall sized game of Galaga, watch TV), drop it off to get washed, get a ride if needed while I wait for the charging to finish, the list goes on. Generally speaking, my experience was miles beyond any other experience I have ever had buying any car and I feel fortunate I went with BMW of Columbia and Curtis without question.
We live 1 1/2 hours away, so I was a little concerned about driving all that way only to not buy a car. David Watson and Tracy Overstreet answered all of my questions quickly, so I felt comfortable going to look at the 228i. Upon getting to the dealership, they quickly paged David and since he was expecting us, he had the keys and we were out for a test drive within 5 minutes! When we returned, the process was short and sweet! We got to the dealership about 2:30 on a Saturday and was driving off in our new car by 5:15! Awesome! We had our 11 yo son with us, but he was able to go play in the arcade room and enjoy an icee...which he loved! BMW of Columbia was quick and painless, totally changing the car buying process for me!
Brad sold me my first car 4 years and did an amazing job with helping me out, so I knew I had to go back to him when I was in the market for a new car. He answered all of my questions, was upfront and honest with everything, and really worked to get me the best deal. I appreciate all of the work he and the BMW team did. I will never go to anyone else for my vehicle needs and will always recommend him to everyone I know. Thank you again Brad!!! I love my X1!
BMW of Columbia was the easiest car buying experience. Dealing with David and his team was like a breath of fresh air. No surprises, no mandatory options , fetzer valves or $1000 Scotchgard tacked on like Plaza Motors. I live an hour and a half away, I did everything with one email and a phone call. It took less than 5 minutes and when I showed up, the car was cleaned and ready, All I needed to do was sign and drive away. What is important to point out is what they don't do. No cheesy sales tactics; I never once heard, "how much are you willing to pay" or "i'll need to ask my manager" Everything was refreshingly simple and straightforward David Watson thoroughly knows the product he sells unlike many St Louis dealers who chew through sales staff every two weeks. On top of that, they were a bit less expensive than the larger town dealers. This is the 2nd car I have bought from them. I was so pleased with the X5 I bought a few weeks earlier, I came back for an I8. I would strongly suggest giving them a try.
We showed up to look at a specific vehicle and Brett didn't pressure us into looking at anything we didn't want to see. It was like shopping with a good friend. They will wash and vacuum my car for free anytime I want M-F 8-5. WOW. Where else will your dealership do that? Not only that, but my 3 young kids can't wait to visit the free arcade again while they wash my car for free. Other dealerships have an icky dirty kids' room, but not BMW of Columbia. It's spotless. We love the X5 and plan to drive it forever. BMWs are solid vehicles with great technology. We got several follow ups from the dealership: a phone call from Brett and two letters from management. They all just wanted to be sure we were still happy with our purchase. Nothing to improve. They're top notch folks.
BMW of Columbia made my car buying experience enjoyable and stress free. The entire staff really cares for their client and it shows! Brett Cloon (sales) was a pleasure to work with; he???s knowledgeable, responsive, and very professional. The store is immaculate, modern, and caters to children with special game-room immenities.
We found our car on the internet and swung by to just peek at it, upon arriving Brett came out and was nothing but help from the start! He wasn't pushy at all! He was extremely helpful and very understanding! When we test drove it we had chatted about all our previous experiences with dealerships and he made the comment, "I'm not trying to be a snob but it's a waste of both of our time if we try to go back and forth to make a deal, you give me a price range I'll figure some numbers if it works we have a deal if it doesn't we dont." He was extremely sweet yet straight to the point and helped us get everything we wanted out of not only our car but our entire experience. I would highly recommend not only BMW of Columbia but Brett as a dealer. Would definitely go back!???
I feel it is necessary to share how incredibly satisfied I am with Josh Reichlin and Steve Veros of BMW of Columbia. I have leased many cars from them over the past 10 years and just leased another one earlier this month. Every time I lease a car from them, I feel they do their very best to make sure I???m satisfied. It???s not often in today???s business world to walk into a business and leave feeling better on the way out as I do with them. I???ve been leasing cars for almost 20 years, so I know how extremely difficult it is to find a dealership and/or salesperson offering a really positive experience. I was drawn to BMW of Columbia years ago (at the time it was known as Joe Machens BMW) because it felt comfortable. They operated with the ???old school??? mindset: a handshake spoke a thousand words. They easily gained my trust. I felt their number one priority was to make their customers happy and keep them coming back. Josh has a great demeanor and ???down to earth??? personality. I???ve also always admired how hard he works and how seriously he takes his position. He was easy to trust from the first day I met him. Because of Josh and the support of Steve, I will not lease a BMW anyplace else.
I was referred to Brad by a friend who knew that I was relocating for my employer, trying to sell my house and needing to buy a car as quickly as I could make it all happen.. Brad assisted me in selecting a Hyundai, Tucson after listening to my personal and financial requests; making the whole experience a true pleasure. He is a professional who truly cares about his customers' long-term satisfaction. I would recommend this dealership and Brad to future customers who want to simplify the car buying experience and enjoy the process.
We bought my BMW X-5 thru this dealership. We worked with Jonathan McDowell who found my used vehicle in another state. He worked hard at finding me exactly what I wanted. I couldn't be happier with my used X-5. It was in perfect condition. Was treated very well at the dealership by everyone we met. The car was ready for us when we arrived. We drove from Springfield, MO. I wanted to buy from our local BMW dealership, but the salesman that I worked with there didn't give me the time of day or take me seriously. Jonathan was awesome & we highly recommend him.
Curtis was absolutely awesome. The transaction of purchasing a vehicle was so smooth and pain free. Adam Miller explained everything in detail and answered all of our questions. I felt Curtis went beyond what normal salesman do. We bought a 2013 Red Jeep Unlimited Wrangler for our daughter. While we were signing the papers Curtis brought it in the dealership area with balloons and a big pink bow on the hood. Our daughter was absolutely over joyed. Thank you so much Curtis for making Alli's day. The Massey's
Monday, 10/9/2017 A very customer friendly environment. Crisp, clean dealership. No hassles. Pleasant, knowledgable salesman, David, and $$man, Adam. Thanks again for helping me with my purchase !!!
Our buying experience at BMW of Columbia, Missouri has always been a pleasure. Along with superb driving cars, and a First Class Service Department, our salesman Jonathan McDowell exhibited in-depth knowledge of the various cars produced by BMW and was able to answer all of our questions before, and after the sale. Car buying at BMW of Columbia is first rate, especially with Jonathan.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
we really enjoyed our first time experience buying a used car from Columbia BMW We had an idea of what type of vehicle we were looking for and Brad showed us three different makes and they were nice but not quite what we wanted until he said I have the perfect one for you and Adam and Russ worked to make it happen. We are completely happy with our 2016 Chevrolet Equinox We will be back and will tell everyone we know to come see you!
I found exactly what I wanted at BMW, my 2016 Jeep Grand Cherokee! Great price, great warrenty included, friendly staff, and overall an awesome experience. Everyone was friendly and offered assistance, and food or drinks while waiting. They made us feel welcomed and at home. I'm definitely apart of the BMW family now, and I'll be sending everyone I know their way! Thanks again Brett Cloon!
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