from Boston to Park Ave BMW
November 5, 2018
Boston BMW dealers should learn from Jack and Park Ave BMW. I am from Boston and ended up driving to Rochelle Park to trade our X1 and purchase our X3 (CPO); and will return to Jack and Park Ave BMW when we are ready for our next vehicle. Jack was really honest and fair from the moment he contacted me (based on my internet inquiry) telling me what the dealership could do and couldn't do. I liked that...to the point that while I was also negotiating with other dealers within 250 miles from Boston, none could compete or were as a fair and honest both in pricing our trade and in the deal they were offering. Jack and Park Ave BMW were not just competitive...they were exceptional. Jack did this, not as the typical car salesperson (which I experienced in person in the Boston area, and some of the other dealerships in the 250 mile range from Boston, who were trying to sell me their X3; Jack just wanted to be personal and upfront. No pressure; no gimmics; just truth. I like that in a person. Pictures were not even up on the website, so Jack went and found the X3 and took some pictures and emailed them to me. Then followed up. It didn't take long until we had agreed on numbers, with both the trade it and purchase of vehicles, sight unseen except for pictures. My wife and I drove on MLK day to NJ from Boston to look at the X3 and make sure that there wasn't something that we couldn't see in pictures. Jack called us while we were on our way to make sure everything was ok, then greeted us and took us right away to look and test drive the vehicle. Then as we sat in his office and knew we had made up our minds to finalize the deal, Jack came up with a plan so that I wouldn't have to drive back to NJ later in the week to pick up the vehicle and trade in our X1. Instead he spoke to our insurance agent worked out the details, had the vehicle detailed a second time, and then helped us as it got dark and cold outside to take our belonging from the X1 and transfer them to the X3. Then he helped us understand some of the technology of our new vehicle, set some of it up and waved as we drove away. We then went for dinner to NY and he contacted us to make sure we got to our destination ok. During that time he shared with us a story of how over the weekend, he went beyond to insure that the car was ours, when another salesman wanted a sure deal and sell it to another customer. Jack made it clear, that they had made a deal and that the vehicle was ours. He had made a commitment, and it was the only way he does business. Thanks Jack.... for your integrity and just being you during the entire process -- not a carsalesman, but a mensch.