I had received an email a few days ago from Mike Tacho saying I may be able to get a new lease with all the year end incentives that were going on so I figured I would check it out (my lease at the time wasn't over until july 2017) I wasn't even expecting to get a new car yesterday but I came in and am now leasing the 2016 Hyundai Veloster (this is now my 3rd lease thru the company). I ALWAYS have a great experience with the people at Commerce Hyundai (honestly)...When I came in Mike was very friendly and got me a sales person (Russell) to go and look at the different cars. Russell was very friendly and cool. The thing I like about pretty much every employee there is that they come across authentic and honest when they are asked questions about the vehicles....and I never feel pressure which I really appreciate TREMENDOUSLY. Every time that I have come into Commerce Hyundai Arnold always remembers me from the first time that I came in to rent my car back in 2011 he always welcomes me back and helps with my leasing process...these people do business right! and i really appreciate that. Trust me I am the type of person that will tell it how I experience it. I really like their laid-back but helpful approach. I also like that they NEVER asked me to do a yelp review. When people do good business it makes people want to do a review....thats my experience in a nutshell with the company. I plan on continuing with this company for years to come
I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!
My purchase couldn't have been easier... I spoke with Daniel over the phone made an appointment while still waiting on my credit union he made sure the car was mine and knew everything I needed to know. I came back on the following couple days while he was off and Bryan provided great service and made sure to pick up where Daniel left off no hassle no pressure just a simple purchase!
Ryan leach is the sales who helped me smoothly transition from previously leased 3 series to x1 recently. He helped shorten the buying process and all beyond my expectation.
I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.
Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.
NEVER HAVE I EVER had such a great smooth transaction.
by LKLONG from DealerRater.com
November 5, 2018
4.7 (418 reviews)
I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided attention. I expressed that my needs had changed a year ago due to a career move to real estate and that I had been vacillating between replacing my 300 series convertible, as I desired, or getting an SUV as I "should". They listened, they asked me several clarifying questions and the solution became clear, and I selected a larger 400 series convertible which fits my lifestyle and my new business. My financing needed attention since I was in the early stages of my start up company, they worked diligently and it was remarkable smooth and swift. I would recommend this dealer 10 times.
2019 BMW X7 xDrive40i Review
Best test drive ever
by Seapurr from Lake Bluff,IL
April 18, 2019
5
The 4.0 is version is responsive, and powerful for what I need it to do. Whether you are driving the country backroads or cruising down the highway it was very comfortable.
Bought a X7 40 3 weeks ago and have put 1100 miles on it. I can honestly say that it is the most comfortable and refined vehicle we have ever owned. The 40 engine is plenty fast, and it is so smooth that you think you are going 55 when you look down and you are at 80! We traded in a 2018 Volvo XC90 that couldn’t hold a candle up to the X7’s drive, comfort, and luxury. The 3rd row is the biggest I’ve seen and accessing it is simple as touching a button, unlike the XC90 that I could never figure out how to move the 2nd row seats out of the way. Reliability is hard to gauge this early on but so far so good.
Lisa was extremely helpful with my decision to purchase an Audi. She is the best! Lisa made us feel like part of her family,and I should have hugged her goodbye. Thank you Lisa!
Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion.
I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.
GREAT DEALERSHIP!!!
Alan M. Made my first experience at Annapolis BMW feat. I didn’t purchase from Annapolis but will definitely be back for my further services.
Union Park Honda BMW Buick GMC Volvo Cars Jaguar Review
Loving My New Honda CRV
by Linda01 from DealerRater.com
December 3, 2018
4.8 (520 reviews)
After being the owner of a 2001 Honda Accord Ex, I was a ???little??? rusty on the process of buying a new car!! The folks at Union Park made my experience very easy and non-stressful. The staff was courteous, friendly, thoroughly explained all the details of my lease and went over all of the bells and whistles of my new vehicle. Thank you Union Park.....I simply love me new 2018 Honda CRV!!!??
2019 BMW X7 xDrive50i Review
Excellent luxurious and very very well built
by Sid Sinha from Minneapolis
April 11, 2019
5
Beautifully built and solid features. The air suspension is phenomenal and makes for a very smooth ride. I’ve had this for a 10 days and living in Minnesota already experiences a late winter 15” storm. The traction control is very good too. While the large grille was dissed initially- in person the car is gorgeous with the grills perfectly proportioned.
I had a wonderful experience dealing with Felix today. He is really a very nice and genuine guy who was just as excited about the car as I was. He was very professional and not a typical pushy/sleazy salesman like I have dealt with in the past. It was truly a pleasure to deal with him, and Edison Nissan as a whole. Felix helped me get a great deal on a Subaru STi that I had been dreaming of for quite some time. Thank you so much for your help, I am absolutely loving the car already!
Very good service. Artem was my agent and he was awesome. Very professional and friendly.
Carina from finance also extremely professional and kept her promise to get me the best interest rate.
2019 BMW X7 xDrive40i Review
New Owner of a X7 50i had to be towed to a dealer
by Used to be a fan of BMW from Saint Augustine, Fl.
March 31, 2019
3
Loved the style of the X7 for the wife’s daily driver, they offered to let me drive it and the performance was incredible... Traded a 2017 Lexus 570 that felt like a barge compared to the BMW. After two weeks and 800 miles of use, once or twice I felt a slight hesitatation in the drivetrain. Once it gave me a warning of possible driveline malfunction. This afternoon I had to drive my Son to catch a flight about 150 miles away. About two hours into the trip approaching heavy traffic in Orlando Fl. In the middle lane of the Florida turnpike the engine starts surging and cuts-off. After slowing to a crawl.. flashers on someone let’s me over to the emergency lane. It wouldn’t start while rolling shifter in Neutral. I come to a complete stop turn everything off open doors. I get it to start after 5 mins and I get going but barley, feels like it lost a cylinder or turbo..misfiring like crazy. After 3 minutes of running smoothly it starts running roughly again..I did this same thing about 5,6 times trying to get a exit, each time it restarted it ran about half as long as the last reset.Long story short... my son called a lyft driver to catch his flight and I sat for an hour and a half waiting for BMW Roadside assistance. The dealership in Orlando was geese that’s too bad, you didn’t buy it from us... no loaner car. I called back to Tom Bush in Jacksonville and the two dealers did step up and helped me with a loaner car on a Saturday afternoon...Thank you Tom Bush and Fields BMW in Orlando.
Back to the X7 for a brand new car being two weeks old and a purchase price of a $139,000. I don’t expect to be stranded on the side of the road for hours.. further more BMW refused to have it shipped back to Jacksonville where I bought it saying it has to go to the nearest dealership. I told them that I couldn’t arrange for a loaner the woman says do you have anyone that can come get you? I would seriously not recommend this vechicle at this time, I can’t remember the last time a car left me stranded...probably 40 years ago when I was a teenager and ran it dry of fuel.
One more quick note after washing the car the rear view camera quits working until you dry it out and you have to open and close each door to reset the camera? What kind of quality is this.. I’d take the barge of the Lexus back in a minute... I’m just grateful that I was driving and not my wife sitting on the side of the road waiting for this unreliable piece of garbage to be towed!
Customer service in sales not very good,the salesperson Roland was really rude,but the finance department very nice and helpful made the process much better quicker and more pleasant !
The minute I walked up to the dealer Martin Marshall greeted me with a smile. He was very courteous and made me feel very comfortable. Martin made sure I got the deal done and I was able to walk out of there with the car I wanted. Kuddos to him.
I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department has forced me to reconsider. My service advisor, Hank S, was outstanding, very informative and quick to proactively update and respond to any inquiries I had. Excellent experience.
Charlie
2019 BMW X7 xDrive40i Review
The BEST SUV you can buy !!!!!!!
by KobotaBA from Lovettsville, VA
May 6, 2019
5
This SUV exceeds all your expectations. It handles great. It’s ride is amazing & the handling is fantastic. The interior and the features it has is more than you can imagine. Try the BEST RIDE OF YOUR LIFE!!!!
First let me say that I have purchased several vehicles over the past 50 years. I have found that negotiating an agreement with the management is always a nerve-racking hassle. My point is that I always do extensive research into every aspect before talking with a dealer so I am well prepared to "haggle" with the dealership to get my best deal possible.
Because I am 6'8" tall and just don't fit into most cars made today, I have been purchasing full size conversion vans for the past 30 years. Unfortunately, conversion vans are almost impossible to find in New England. To make matters worse, unbeknownst to me, they stopped making the style of van that suits my needs in 2014. I now was forced to search for that nearly impossible to find used conversion van in great condition with low mileage.
After months of looking, I finally saw a van on the internet at a Ferrari dealership in Massachusetts that looked interesting and just had a price drop. My wife and I decided to take the 45 minute drive to the dealership to see the van.
I searched for a "friendly looking" sales person and asked if he could help me. Fortunately, Esmael Rodrigues was the person who took the van in trade and knew all the details. I explained my situation and he took my wife and me to see the van. We liked the van and went back to Esmael's office to discuss what each of us needed to make a deal happen. I asked that the sales manager be in on our negotiations from the start. While we waited for the sales manager we had a friendly conversation about our travel experiences. Somehow the traditional adversarial car buyer versus dealer conflict disappeared and it was friends talking about their past experiences.
Somehow, whatever charisma we had going on increased when Chris Lozanski, the sales manager walked in. We didn't talk about the van; we talked about our interests and life experiences for quite a while. When we got back to talking about the van it was almost like we were old friends that had a shared problem that we both wanted to solve for our mutual benefit.
Being a Ferrari dealership, they specialized in selling expensive, high end 2-door sports cars to a certain type of customer. Unfortunately, Chris acquired an 18' long "fancy passenger van" (that could probably fit one of his Ferrari's inside the van) as a trade in deal. The 4 year old van with 8 doors and a bed inside had been sitting on the lot for months and was not the type of vehicle Chris usually sold. Chris knew he needed to move the van that didn't fit into his normal inventory range.
There was no haggling, no high pressure to buy this product or pay extra for some other service. Just friends helping each other solve a problem. We signed the papers and I gave them a certified check.
Unfortunately the actual delivery of the van was a little more complicated because of differing state laws, the Christmas - New Years Holidays, and unforeseen mechanical problems. As part of the "dealer prep," they discovered a few problems that were fixed under the manufacturer’s warranty. In addition, they also replaced 4 tires and a wheel rim because they did not meet the Ferrari dealership’s exceptionally high standards for customer satisfaction.
Our salesperson, Esmael Rodrigues, has to be the nicest and most considerate person we have ever done business with. We talked on the phone often (sometimes three times a day) as he explained a problem and how they were going to make sure that it was going to be resolved to their high customer satisfaction standards. Instead of sending a "runner" to perform the ordinary mundane tasks, Esmael personally drove the van everywhere to get whatever procedure needed to be accomplished. In fact, I was so impressed with Esmael that I actually designed and handmade a special gift because of his commitment to total customer satisfaction.
Al Warwick, RI
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