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Used BMW X7 for Sale in Ontario, CA

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Used

2019 BMW X7 xDrive50i

14,727 mi.
$89,665
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Pacific BMW
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(818) 937-0186
4.6 (2447 reviews)
37 mi. from 91761
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Pacific BMW Review
They made me feel important! Like a VIP !
by Robery308 from DealerRater.com
November 5, 2018
5 5 5 5 5 4.6 (2447 reviews)
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
2019 BMW X7 xDrive50i Review
Best test drive ever
by Seapurr from Lake Bluff,IL
April 18, 2019
5
The 4.0 is version is responsive, and powerful for what I need it to do. Whether you are driving the country backroads or cruising down the highway it was very comfortable.
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BMW Certified

2019 BMW X7 xDrive50i

23,411 mi.
$82,962
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of San Antonio
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(210) 399-3633
4.5 (964 reviews)
1154 mi. from 91761
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BMW of San Antonio Review
Justin Cruz
by Markandteri from DealerRater.com
November 5, 2018
5 5 5 5 5 4.5 (964 reviews)
My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with. (Mark and Teri Sanchez, Corpus Christi, Texas)
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BMW Certified

2021 BMW X7 xDrive40i

2,912 mi.
$91,888
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: AWD
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Sewell BMW of Grapevine
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(817) 756-8048
4 (40 reviews)
1182 mi. from 91761
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Sewell BMW of Grapevine Review
Great Experience with Ethan and Mike
by John L from Dallas
December 3, 2018
5 5 5 5 5 4 (40 reviews)
I wanted to express my gratitude to Ethan and Mike for a wonderful used car buying experience. I am very knowledgable when it comes to buying and selling cars having done so 50+ times in my lifetime. Mike and Ethan were great listeners and understood what I was looking for to get the deal done. Were traded our M car for another M car and they made the trade seamless. We got a good number for our trade and the car we bought. I am not sure the other review on here is legit. These guys were awesome to work with and I wanted to say thank you. We also had our plates mailed to our home and surprise cookies a week after we bought the car. Great touch!
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Used

2021 BMW X7 xDrive40i

889 mi.
$76,695
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Minnetonka
() -
(888) 927-4050
4.9 (888 reviews)
1479 mi. from 91761
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BMW of Minnetonka Review
Great shopping experience
by Coral from Minneapolis, MN
December 3, 2018
5 5 5 5 5 4.9 (888 reviews)
Ryan leach is the sales who helped me smoothly transition from previously leased 3 series to x1 recently. He helped shorten the buying process and all beyond my expectation.
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Used

2021 BMW X7 xDrive40i

1,393 mi.
$86,245
FAIR PRICE
DELIVERY AVAILABLE
  • Ext. Color: White
  • Int. Color: White
  • Transmission: Automatic
  • Drivetrain: AWD
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Knauz Auto Park
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(847) 371-3360
4.9 (2318 reviews)
1698 mi. from 91761
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Knauz Auto Park Review
Excellence all around at Knauz BMW
by a99rae from DealerRater.com
November 6, 2018
5 5 5 5 5 4.9 (2318 reviews)
Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.
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BMW Certified

2019 BMW X7 xDrive40i

26,718 mi.
$68,980
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Schererville
() -
(219) 227-5627
4.5 (90 reviews)
1710 mi. from 91761
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BMW of Schererville Review
Go see St. Nick
by Ernest Hemingway from Valparaso
December 3, 2018
5 5 5 5 5 4.5 (90 reviews)
Nick was very professional and thorough in explaining all issues with my vehicle. He gave a great price on muffler bearings and turn signal fluid (just kidding). Always a positive experience working with BMW of Schererville. True professionals.
2019 BMW X7 xDrive40i Review
The BEST SUV you can buy !!!!!!!
by KobotaBA from Lovettsville, VA
May 6, 2019
5
This SUV exceeds all your expectations. It handles great. It’s ride is amazing & the handling is fantastic. The interior and the features it has is more than you can imagine. Try the BEST RIDE OF YOUR LIFE!!!!
PRICE DROP
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Used

2019 BMW X7 xDrive40i

27,501 mi.
$75,226 $769 price drop!
FAIR PRICE
HOT CAR
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Blue
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Charlottesville
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(866) 226-9547
3.5 (133 reviews)
2184 mi. from 91761
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BMW of Charlottesville Review
Awesome
by Queen Deb from DealerRater.com
December 3, 2018
5 5 5 5 5 3.5 (133 reviews)
I did not qualify for a BMW however, my salesman Tim put me in a 2016 Toyota Avalon! Low mileage, like brand new. He was kind, he listened when I talked and WOW was this an amazing experience! From the receptionist to the Sales Manager Todd to the Financial Officer sorry can???t remember his name because at this point I was so excited I almost blacked out! Double five ?? star rating ~Deborah AKA Happy Toyota Avalon customer 👑
2019 BMW X7 xDrive40i Review
Best SUV ever
by X7Fan from Charlotte, NC
April 1, 2019
5
Bought a X7 40 3 weeks ago and have put 1100 miles on it. I can honestly say that it is the most comfortable and refined vehicle we have ever owned. The 40 engine is plenty fast, and it is so smooth that you think you are going 55 when you look down and you are at 80! We traded in a 2018 Volvo XC90 that couldn’t hold a candle up to the X7’s drive, comfort, and luxury. The 3rd row is the biggest I’ve seen and accessing it is simple as touching a button, unlike the XC90 that I could never figure out how to move the 2nd row seats out of the way. Reliability is hard to gauge this early on but so far so good.
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BMW Certified

2019 BMW X7 xDrive50i

21,123 mi.
$79,991
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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Richmond BMW Midlothian
() -
(866) 576-7580
4.4 (430 reviews)
2232 mi. from 91761
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Richmond BMW Midlothian Review
Wheel rings
by Jerrell Moten from Chester, Va
December 3, 2018
5 5 5 5 5 4.4 (430 reviews)
I made an appointment to have my car looked at (Allen Tire) because I noticed that my car had started to vibrate while driving. I did hit something in the road at night a week earlier. I took off my wheels only to find that my front left wheel was dented in the inside. So I order another wheel, had it installed a few days later only to realize that the problem had not been rectified...thus I went Allen Tire. They informed me that I needed to replace my Guibo (drive shaft coupler), which would cost more than 675.00 parts and labor. Since I perfere to BMW to perform repairs, I made an appointment the next day. After checking in with my service tech... I went and waited in the lounge for a period of time. The tech came out and then asked why do I want to change this part, I went on to explain the the problem and that I was told that this part was broken by (Allen Tire). The tech stated that he didn’t think that the part in question was damaged at all. He suggested that I needed after market wheel rings! I could have wasted time out of my life and 600.00 if the technician had not been honest. I did go purchase the parts that was suggested, spent only 21.75...problem fixed! Thanks Matt, for your integrity!
2019 BMW X7 xDrive50i Review
New Owner of a X7 50i had to be towed to a dealer
by Used to be a fan of BMW from Saint Augustine, Fl.
March 31, 2019
3
Loved the style of the X7 for the wife’s daily driver, they offered to let me drive it and the performance was incredible... Traded a 2017 Lexus 570 that felt like a barge compared to the BMW. After two weeks and 800 miles of use, once or twice I felt a slight hesitatation in the drivetrain. Once it gave me a warning of possible driveline malfunction. This afternoon I had to drive my Son to catch a flight about 150 miles away. About two hours into the trip approaching heavy traffic in Orlando Fl. In the middle lane of the Florida turnpike the engine starts surging and cuts-off. After slowing to a crawl.. flashers on someone let’s me over to the emergency lane. It wouldn’t start while rolling shifter in Neutral. I come to a complete stop turn everything off open doors. I get it to start after 5 mins and I get going but barley, feels like it lost a cylinder or turbo..misfiring like crazy. After 3 minutes of running smoothly it starts running roughly again..I did this same thing about 5,6 times trying to get a exit, each time it restarted it ran about half as long as the last reset.Long story short... my son called a lyft driver to catch his flight and I sat for an hour and a half waiting for BMW Roadside assistance. The dealership in Orlando was geese that’s too bad, you didn’t buy it from us... no loaner car. I called back to Tom Bush in Jacksonville and the two dealers did step up and helped me with a loaner car on a Saturday afternoon...Thank you Tom Bush and Fields BMW in Orlando. Back to the X7 for a brand new car being two weeks old and a purchase price of a $139,000. I don’t expect to be stranded on the side of the road for hours.. further more BMW refused to have it shipped back to Jacksonville where I bought it saying it has to go to the nearest dealership. I told them that I couldn’t arrange for a loaner the woman says do you have anyone that can come get you? I would seriously not recommend this vechicle at this time, I can’t remember the last time a car left me stranded...probably 40 years ago when I was a teenager and ran it dry of fuel. One more quick note after washing the car the rear view camera quits working until you dry it out and you have to open and close each door to reset the camera? What kind of quality is this.. I’d take the barge of the Lexus back in a minute... I’m just grateful that I was driving and not my wife sitting on the side of the road waiting for this unreliable piece of garbage to be towed!
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Used

2019 BMW X7 xDrive40i

22,909 mi.
$69,500
FAIR PRICE
HOT CAR
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
() -
(866) 785-6110
4.9 (29 reviews)
2233 mi. from 91761
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2019 BMW X7 xDrive40i Review
Excellent luxurious and very very well built
by Sid Sinha from Minneapolis
April 11, 2019
5
Beautifully built and solid features. The air suspension is phenomenal and makes for a very smooth ride. I’ve had this for a 10 days and living in Minnesota already experiences a late winter 15” storm. The traction control is very good too. While the large grille was dissed initially- in person the car is gorgeous with the grills perfectly proportioned.
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Used

2020 BMW X7 xDrive40i

22,192 mi.
$63,999
GOOD DEAL $499 Under
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Off Lease Only Palm Beach
() -
(561) 572-9795
4.9 (22841 reviews)
2276 mi. from 91761
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Off Lease Only Palm Beach Review
Most excellent amazing car buying
by Davidartist1 from DealerRater.com
December 7, 2018
5 5 5 5 5 4.9 (22841 reviews)
From the time my wife and I were on the WPB Off Lease Only property it was being at a resort or something, or having a tour guide on a cruise ship. Everyone polite, professional, friendly, informative. We love cars and there are monsterously plenty to choose from. 2015 and newer only. It was so much fun! We thought we wanted a 2015 Lexus price wise (plenty of them there) but after test drives - and price checks, wreck checks in the computer (a classy feature where you get to do a detailed search of every car you want to on the lot yourself) we settled on a 2016 C300 Mercedes instead for less than we thought we'd spend on a year older Lexus with twice the miles. The Merc is still under warranty!. Yep, that's as good it gets. Adam our "tour guide" is the best, Andy the sales manager was more helpful than most consieges in 4-star hotels, and the finance person? Darlene and us shared stories and pictures of our dogs. When's the last that happened when you bought a car? There simply is no other place to buy a car. That is what I'm assuring you. A 5 day or 500 mile return and exchane the car thing too, if not completely satisfied. Go to WPB Off Lease Only and find out for youself. There is no way to be disappointed. They won't let that happen.
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Used

2020 BMW X7 xDrive40i

22,843 mi.
$62,980
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
() -
(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Five Star Service
by Jennifer Embriano from DealerRater.com
November 6, 2018
5 5 5 5 5 4.9 (1374 reviews)
Everyone @ BMW Bridgeport showed patience, knowledge and expertise. Having owned BMW's for over 15 years I will always by the brand only at BMW of Bridgeport. Vinny not only listened to my needs/wants, delivered exactly what I expected without pressuring me for more upgrades and did not hassle me to make a decision. He went out of his way to ensure I was comfortable with the purchase. When I picked up the vehicle someone (I'm embarassed to have forgotten his name) spent close to an hour reviewing the enhancements to the 2018 3 series. Ensuring I felt confident driving the vehicle home, taking time to to hooking up my blue tooth and loading my radio stations. There were quite a few differences between my current 3 Series and new one. He was very patient with my technical limitations and made all the changes seamless. Victoria from the Business Office was personable and made the transaction easy; ensuring that all the Financials were easily understood. My decision to start the sales process with BMW of Bridgeport came through my 10 year always positive relationship with my Service Specialist Bernard. I have been able to trust in his knowledge and judgements about the service of my previous vehicle for 10 years and I know nothing about cars or technology. Basically buying a vehicle at BMW of Bridgeport is seeing a "family" @ work. The process involved a lot of different people,they all showed trust in each others strengths to give me the "ultimate BMW experience". Thank you all!
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Used

2020 BMW X7 xDrive40i

16,693 mi.
$65,390
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
() -
(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Paul is my new favorite dealt!
by Lalalisa22 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (1374 reviews)
I will most definitely drive all the way to CT (from NY) to purchase my next vehicle IF Paul is still there. He was friendly, professional, and happy. Thank you, Paul, for a fantastic car at a fair price. I???ll be back some day for my new X7😜. Lisa & Dave DePuy
EXPLORE PAYMENTS
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Used

2020 BMW X7 xDrive40i

19,425 mi.
$63,480
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
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(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Honestly the best luxury car experience I have ever had!
by AJ coop from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (1374 reviews)
This was the best experience buying a car that I have ever had. Ramon was our sales person / he was SO professional, knowledgeable, patient and fast. He really listened to me and didn???t try to sell me anything except what I was came in to see. He made me feel so comfortable, also made us laugh which was fun, and was so thorough - AND gave me an amazing deal. I had been an Audi owner for years and years and even had a dedicated sales person at the local Audi dealership but I wanted to just ???see??? the new X5 before I decided on an Audi. Needless to say, Ramon won my business and is definitely our new ???guy??? and this is our new go-to dealership - HANDS DOWN! 10,000,000 stars for Ramon, the General Sales Manager and everyone else at Brideport BMW.
EXPLORE PAYMENTS
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Used

2020 BMW X7 xDrive40i

20,650 mi.
$63,980
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
() -
(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Excellent Experience
by Peter0764 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (1374 reviews)
I first came into this dealership with an unexpected service issue on December 4. From my first conversation with John in service, and subsequent interaction with Tona, the service experience was far and above anything I had experienced with my local BMW dealer near Waterbury. Several weeks later I was contacted about a trade. If not for the service experience I would not have entertained the trade, as my car was still running well, albeit over 5 years old and starting to have some minor issues. I worked with Mike on obtaining a 2018 340ix during the last week of 2017. The experience was seamless, easy, open, and successful. Victoria was also very pleasant to work with. The car is great so far. I will be doing all of my BMW business in Bridgeport from now on, despite having recently purchased another BMW X5 locally to me.
EXPLORE PAYMENTS
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Used

2020 BMW X7 xDrive40i

12,919 mi.
$64,280
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
() -
(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Car of my Dreams
by David D. from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (1374 reviews)
I have been a customer at BMW of Bridgeport, CT for 6 years. I have always been impressed with the sales and service department. My lease was up on my 535. It was time for a serious upgrade. I worked with David Baylis. David took his time to walk me through my options. He knows BMW's lines and was able to explain the differences between the models and the options. Ultimately I selected a 2018 550M. The car is amazing and exceeded all of my expectations. Thanks to David and the Sales Manager Tony for taking great care of me. I would recommend a BMW to everyone that loves to drive.
EXPLORE PAYMENTS
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Used

2020 BMW X7 xDrive40i

17,583 mi.
$63,980
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Bridgeport
() -
(203) 666-4285
4.9 (1374 reviews)
2447 mi. from 91761
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BMW of Bridgeport Review
Great experience!
by Bmw1981 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (1374 reviews)
Buying a new vehicle can be stressful, but not at BMW of Bridgeport. Upon entering the building we were immediately greeted by a nice young lady named Lily who was very happy to introduce us to Lee, our salesman. We had done our research and knew we were looking for a certified pre-owned X1. We were prepared for a salesman to try and upsell us into a newer and more expensive model. However, we were pleasantly surprised and extremely grateful when Lee said "let me show you exactly what your looking for". It was so refreshing and appreciated to not feel pressured into a vehicle that we didn't need or couldn't afford. When it came time to financing and signing papers, Victoria made that experience just as easy. She explained all of the options to us and did so without making us feel pressured into purchasing something we didn't need. Lee and Victoria are rockstars! They are knowledgeable, respectful and professional. The two of them made what could've been a very stressful situation easy and enjoyable. We will definitely be recommending their services and will be returning when it comes time for another vehicle.
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Used

2020 BMW X7 xDrive40i

19,492 mi.
$64,485
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Ferrari-Maserati of New England
() -
(781) 352-3691
4.3 (18 reviews)
2547 mi. from 91761
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Ferrari-Maserati of New England Review
The best car buying experience ever!
by Al from Warwick, RI
November 6, 2018
5 5 5 5 5 4.3 (18 reviews)
First let me say that I have purchased several vehicles over the past 50 years. I have found that negotiating an agreement with the management is always a nerve-racking hassle. My point is that I always do extensive research into every aspect before talking with a dealer so I am well prepared to "haggle" with the dealership to get my best deal possible. Because I am 6'8" tall and just don't fit into most cars made today, I have been purchasing full size conversion vans for the past 30 years. Unfortunately, conversion vans are almost impossible to find in New England. To make matters worse, unbeknownst to me, they stopped making the style of van that suits my needs in 2014. I now was forced to search for that nearly impossible to find used conversion van in great condition with low mileage. After months of looking, I finally saw a van on the internet at a Ferrari dealership in Massachusetts that looked interesting and just had a price drop. My wife and I decided to take the 45 minute drive to the dealership to see the van. I searched for a "friendly looking" sales person and asked if he could help me. Fortunately, Esmael Rodrigues was the person who took the van in trade and knew all the details. I explained my situation and he took my wife and me to see the van. We liked the van and went back to Esmael's office to discuss what each of us needed to make a deal happen. I asked that the sales manager be in on our negotiations from the start. While we waited for the sales manager we had a friendly conversation about our travel experiences. Somehow the traditional adversarial car buyer versus dealer conflict disappeared and it was friends talking about their past experiences. Somehow, whatever charisma we had going on increased when Chris Lozanski, the sales manager walked in. We didn't talk about the van; we talked about our interests and life experiences for quite a while. When we got back to talking about the van it was almost like we were old friends that had a shared problem that we both wanted to solve for our mutual benefit. Being a Ferrari dealership, they specialized in selling expensive, high end 2-door sports cars to a certain type of customer. Unfortunately, Chris acquired an 18' long "fancy passenger van" (that could probably fit one of his Ferrari's inside the van) as a trade in deal. The 4 year old van with 8 doors and a bed inside had been sitting on the lot for months and was not the type of vehicle Chris usually sold. Chris knew he needed to move the van that didn't fit into his normal inventory range. There was no haggling, no high pressure to buy this product or pay extra for some other service. Just friends helping each other solve a problem. We signed the papers and I gave them a certified check. Unfortunately the actual delivery of the van was a little more complicated because of differing state laws, the Christmas - New Years Holidays, and unforeseen mechanical problems. As part of the "dealer prep," they discovered a few problems that were fixed under the manufacturer’s warranty. In addition, they also replaced 4 tires and a wheel rim because they did not meet the Ferrari dealership’s exceptionally high standards for customer satisfaction. Our salesperson, Esmael Rodrigues, has to be the nicest and most considerate person we have ever done business with. We talked on the phone often (sometimes three times a day) as he explained a problem and how they were going to make sure that it was going to be resolved to their high customer satisfaction standards. Instead of sending a "runner" to perform the ordinary mundane tasks, Esmael personally drove the van everywhere to get whatever procedure needed to be accomplished. In fact, I was so impressed with Esmael that I actually designed and handmade a special gift because of his commitment to total customer satisfaction. Al Warwick, RI
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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