After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
Justin Meisenhalder was good and knowledgeable. We did not purchase today we are still looking. This is for our son when he comes come. We will definitely be back before end of the year to purchase his car from Justin M
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
I had the pleasure of working with Ibrahim when purchasing my 2019 Tucson. Ibrahim was extremely personable and thorough throughout the entire process. This was my first time buying a car of my own and Ibrahim made the process as stress free as possible. My father and I never felt rushed or pressured, not to mention we were able to get a great deal compared to other dealers in the area. I would highly recommend Ibrahim and Heritage Hyundai Towson to anyone in the market for a Hyundai vehicle.
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
I worked with Bryon Stack to purchase a 2017 BMW. He was very professional and was very knowledgeable about the vehicle and warranties. He answered my questions in detail. I am pleased with the service and my vehicle.
Advisor, Nick, was great getting me in on a Saturday. I’m glad he could duplicate the problem. He also arranged a ride for me even though a shuttle doesn’t technically run on Saturdays. The car is under warranty so no issues with costs.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I had the pleasure of working with Mike Young and Richie Garchitorena when I bought my first car (just last Monday!).
They were incredibly friendly and welcoming. The entire process was so relaxing and they made everything so easy to understand as well. I really couldn't have asked for a better experience (or better help) buying my first car.
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