I have had my Mercedes serviced here at Albany Motorcars every 10,000 miles since I have had it. They always cheerfully pick it up and leave me a loaner. The staff is always very helpful even when I have had warranty work done, I cannot say enough about how pleased I am with their overall service.
I worked with Steve Johnston and purchased a Mercedes sight un seen. He was more than helpful getting me all the info and helping get the car set up for shipping. They are honest fair and awesome to deal with. I have never me them but it went very smoothly in a less than ordinary transaction.
The service on my Mercedes-Benz was completed in a timely manner. I was very pleased. The attitude of the staff was one I personally considered exceptional. They were very accommodating and pleasant to me. I was informed in advanced on the expected cost of the work to be completed, and I received a follow-up call from them to assure I was completely satisfied with their work.
From the minute I contacted this dealership online about a 2014 pre-owned BMW, to the final purchase, everyone was super. Josh Evans handled every online question I had professionally and timely. He was very helpful with getting the car held until we could get from Birmingham to Albany to test drive it. David and Lawrence were waiting for us when we arrived and arranged everything from test drive to purchase without a hitch. Daniel was great with getting all of the paperwork completed for our out-of-state purchase. They all worked very hard to get us on our way within a couple of hours. After looking online for the "right" vehicle and dealing with many dealerships, this one was by far the most responsive, helpful and pleasant. Great customer service and we would definitely consider driving back for our next purchase. Thanks, Josh, Lawrence, David and Daniel!
Was looking for a new c class and found just what I was looking for here at Albany Motorcars. I was able to get the vehicle I wanted at a price that I thought was great. I had looked at the same model vehicle at a couple of other dealers and the price was a few thousand dollars more. Thanks for the great deal.
Took my vehicle in for service and was treated with respect from the time I entered the service drive. All repairs needed were explained in detail prior to any work beginning and repairs were performed in a timely manner. All employees that I came in contact with were very friendly and went above and beyond to make me feel like the valued customer that I am. Great work!
Had a blow out and needed a tow, repair and help fast. Ashley Luke helped me out tremendously and was comepletely awesome! From beginning to the end she went above and beyond the average call of duty to help me out and for that I am thankful to have reached such a great and helpful person/employee.
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