Probably the best car buying experience ever! Started with CarGuru app searching for vehicles. When I reached out for more information, Matthew responded very quickly. Not only buy email and text but with a personal video message. Alexis was able to show us the vehicle we purchased and continued us through the buying process. On final day, Matthew closed us out. I say all of this because the continuity of service and professionalism never changed. The finance team was even able to beat my banks loan rate! It will be hard to look elsewhere for all future purchases. Thank you Neil Huffman Team and to all the wonderful staff!
I came in originally looking for a new impala. But I ran into Frank wolf the salesman and he got me a great deal on this new Silverado. I will be sending everyone who I know in the market for a vehicle to buy from Frank
Had an excellent interaction with the sales person (Bubba). He wasn't rushed or pushy in any way and wanted to ensure that purchased the car that I liked most. It was a very good experience and I couldn't be happier with the service I received.
We just leased a new Buck Envision. Each department was very attentive , knowledgeable, and thorough as we moved though the process of leasing our car. We had a great experience and would definitely recommend Eric Von Schledorn as the place to purchase a new car.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
Justin was very professional, knowledgeable and made the process quick, stress-free. I would highly recommend this dealership. Thanks so much for the great experience!
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