9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I hadn't needed to purchase a car in 9 years - so I wasn't even sure what was 'out there' or what I wanted in a vehicle. Quinn Motors provided me with excellent customer service! Meghan went above and beyond my highest expectations to help me narrow down my search and then find the vehicle I wanted. This took great patience and understanding on her part - which she definitely had. It didn't matter that they didn't have exactly the new/very slightly used vehicle in their inventory that I decided I wanted. She searched their resources until she found an SUV that 100% fit what I wanted. And it was in the price range I wanted to be in. There was never any pressure to up the amount I was willing to spend, which was a real relief for me.
Quinn is a family run business that has been in Ellsworth, WI since 1919 - they don't want to sell you a car that you will later regret buying - they are honest and upfront from the beginning to the end of your search and then purchase of the car that is right for you. I've recommended them to other people in my family and my sister (from the East Side of St. Paul, MN) had the same experience with Quinn. She purchased an older (2008) used car 2 years ago from Quinn and she is still happy with her vehicle and with the customer service she has received from Quinn since then. I give them an A+.
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