I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.
I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on the fore meantioned visit. He was able to get me in on the following day and take care of the problem..
For my recent service request I delivered my GMC truck to Gateway's eager service representative Blake. He is my go-to person with all of my routine maintenance and service. Blake is knowledgeable, kind, and he represents the confidence that a quality business is built upon.
For months my GMC truck had several annoying noises with the suspension. Blake kindly listened to me when I described what was riling me, then smiled and said "we got this". Later Blake backed his assurance and now I thoroughly enjoy driving my truck again.
The technicians in the service department did another superior job.
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