Perry and Jasmine were fantastic. Perry was quick to great us and ask what we were looking for. He provided options and was not pushy. Once we agreed on purchase Perry referred us to Jasmine in finance. She listened to our wishes in regards to our financing options and made recommendations off of what we???re asking for only. It was a wonderful experience and will come back again!!!
The flat out best experience of me life PROMOTE THEM NOW!!!!!! So detailed and informed?🏾 Javon did everything and More! Jasmine taught me so much about credit financing Jim Ellis should do something above and beyond for them
I spent several weeks looking at new vehicles at various dealerships knowing what I wanted and what was in my budget. I found this dealership. I had been to visit and emailed several as well. They all told me they would get back to me and only one did a week later( after I had already bought from Colonial GMC). Patricia was awesome and understood what I wanted and was understandable of my budget. They found the perfect vehicle for me within my budget and not one time tried to persuade me to increase it. I am a small business owner and appreciate GREAT customer service. They will be my dealership from now on. Hopefully they will be yours too.
I hate dealerships and I typically try to buy private party when I can but Carl Black has changed my opinion on the entire experience. I couldn???t find what I wanted anywhere until I found Carl Black. The sales team is super friendly and very knowledgeable. I felt no pressure and knew I was being treated fairly. The used car selection top quality, not like those pop up stores you see lined down the street.... Matt Hernandez in used cars was very up front and Eric in finance found me a better rate than even my own bank would offer. A++ will be a repeat customer.
Absolutely the best ! Wouldn???t look anywhere else !!!
by NONE3 from DealerRater.com
December 3, 2018
Carlblack has the best staff to work with ! If you will give them a chance, they will earn your business! They have the best selection of vehicles. They will absolutely take care of you after your purchase !!
After researching cars online and visiting multiple dealerships, my husband and I wanted to make sure we did our due diligence before purchasing a new vehicle for our growing family. I decided to visit Carl Black Roswell with my 4-year-old and infant, specifically to look at a Yukon. I described what I was looking for and Nick brought a car to the front of the dealership within minutes. He made it easy for me to check out the car, ask questions and demonstrate features on the vehicle, all while entertaining my boys and making us all feel comfortable (and without pressure). The dealership even had a bouncy house and popcorn available which made them excited to stay. We decided to test drive the vehicle that evening and came back to buy it the following day as the Yukon had what we were looking for and Nick was very helpful throughout the whole process. We would highly recommend Carl Black Roswell for a family-friendly, pressure-free car buying experience.
There were moments where we were about to walk out of the dealership but they worked really hard to turn around the sale and make the numbers work. John was a great salesmen who worked hard to resolve issues and make the sale happen. He worked hard to show us multiple vechile options for us to test drive and pick from.
Scott Bergstrom and Tom Rickard went above and beyond to get my car fixed and made sure I had a car to drive. They made me feel like a valued customer. I will always have my Yukon serviced at the dealership because of those two people.
From sales to financing, the service was great! They were transparent and quick to respond regarding questions or inquiries! I greatly appreciate the team effort with my new vehicle.
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