I have to give the BIGGEST THANK YOU To Larry, Drew and the F&I manager for putting me in a brand new GMC Terrain. My current car broke down and no other dealer could find me the vehicle I wanted or give me a price that would fit my budget. As a single mother of three and a limited amount to spend I was so desperate to find a vehicle quickly. I couldn't imagine having no car for another day. They went out of there way to pick up my disabled car, at no cost to me, from lower Westchester so i could at least use it towards another vehicle. They put me in a beautiful state-of-art black on black brand new terrain that I drove off in today. Wow, all within hours I was driving for only $139 a month after they gave me a good amount for my car. I never would have thought I would be driving a car as nice as this for so little down and such a small monthly payment. When most people say they don't have good experiences buying a new car I have to say I had the best experience EVER leasing a vehicle from Vail Buick GMC. Thank you, Thank you, Thank you. Most sincerely Mary Ann Puoti.
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
Dropped the car off on a Sunday with a blown tire. The service manager called Monday afternoon to tell me that tire would be mounted that day, that he would test drive it to see if an alignment was necessary and that I would be able to pick it up after service hours were over for the day. I will be using this dealership for my servicing.
This is my second lease with Vail Buick. I had a 2015 Enclave, and now a 2018 one. The dealership is large, clean, welcoming without feeling pushy. The salespeople are great. I loved working with Claire Miller. Biggest Con: General Manager is a really nasty guy and has lost good people because of how verbally abusive he can be. He is careful not to do this in front of customers, but has a longstanding reputation.
This has been a wonderful experience I have ever had. I lost my husband and with medical bills from him my credit went down hill. I needed another car no one
Would give me credit, I went to Healey Chevrolet spoke to Dennis Thomas and he got me in a car. I recommend if you need a car you gdo see see him.
Excellent service department. Staff are pleasant and helpful in scheduling appointments. Waiting area is excellent with snacks coffe and entertainment maintained meticulously. Mechanics do am excellent job and car is washed after servicing. Great customer service.
Mathew cardwell is very knowledgeable and very professional about his job answered all of our questions and any question about the Buick we where looking at would recommend him and the dealership for friends and family
Rich dressler was amazing...he went above and beyond to make a deal with us for our new vehicle....we really enjoyed working with him and when the time comes again for a new car we will definitely be coming back to Colandrea.
Great service and Lindsay was outstanding. I was there to have my vehicle serviced (Oil change/tire rotation). I was out of there in 1 hour.
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