Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
Randy Taylor was professional and knowledgeable with trailers. My concern was getting a trailer home and my side by side wouldn’t fit. He made arrangements so I could pull the trailer to my home and check the clearance. We knew it would be close, he recommended a beaver tail feature on the trailer allowing a better approach for clearance when loading and unloading. Their staff was great to work with. I felt comfortable with absolutely no pressure! If you are looking I recommend Young Automotive Group!
From the time we met Jon he was patient and willing to let us take our time. I kept expecting him to apply the pressure, but he never did. Even to the time when we made our decision we felt no pressure.He seemed to be on our side and only wanted us to buy the car if we really wanted to.
Rachel worked with us for several hours to make sure we got the truck in the color & with all the features we wanted. She made us feel truly welcomed & at home. No rush, no pressure even when we changed our mind several times. Would highly recommended her if your looking for a new ride.
Debbie the service tech is amazing. I made the appointment online for which the service writer in charge of those was off for the week. Debbie got in, pulled my name up, and got my car in and being worked on right away. The diagnostics took a little longer than expected, but Debbie and the team kept in constant communication with me throughout to let me know what was happening and to help with a shuttle, loaner car, or anything else I may need.
Young Buick GMC was very quick to let us know available times, we had to cancel an appointment and they helped accommodate a better time for us to get in. They were very professional and kind when I dropped my vehicle off as well as timely in getting it done quickly and efficiently.
We really are highly satisfied with the services in the GMC Young dealer. First of all we'd like to say thanks to Jessica Kelley, who was so quickly to answer our quote request and respond our subsequent emails. MIke McGaha took plenty time explaining us about each detail of the GMC-Acaida and created a quick trust and confidence environment, he was so friendly and showed us his desire to serve us. Financial services department was working close to us to satisfy our expectations and they were flexible to arranged our mounthly payment according our needs.
The best dealership I???ve ever had the pleasure of dealing with. Honest, fair and personal. They rely on developing a relationship with their client rather than simply throwing a sales pitch. I traveled 200 miles to purchase my vehicle today. The experience was so great I???d gladly make the trip again. Enjoy the concert Parker!!
Josh Spenst,is a excellent service consultant, very knowledgeable .
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.