Bought a used car from Vera. Our salesman (Carlos) was great. I like buying used cars from another large/well known dealership, but they didn’t have what we were looking for. So I was prepared for the whole long process of deal making. It wasn’t, we took a 15 min test drive, 15 min negotiating price, about an hour waiting for the paperwork to be processed. So an hour and a half and we were out of there. Very nice dealership/salesman. This will be the first place we will go for our next car.
I sincerely appreciate the professionalism exhibited by your Service Advisor Reyan Maharaj. He was very assuring that my issues would be property taken care of and he delivered on that promise. Appreciate him as your employee and give him the apporpriate recognition. Thank You.
I want to thanks Carlos Romero (Finance Manager) and Rae Torres (Sales) for the great experience that my family and I, had last weekend at Brickell Buick & GMC. They provide us with outstanding costumer service leasing the Acadia 2014. Carlos and Rae went above and beyond to provide us with the best deal possible for us. We came from Port St Lucie (2.5 hours away) all the way down to them because they were the only ones that give us the best offer possible in the market... Very happy with them and I'll definitely recommend this dealership for all my friends and family. Thank you guys!!!!!!! I just want to add something else to my review. When I said that these guys wen above and beyond, I meant it..... Last Sunday was Easter and I came to Miami from Port St Lucie. I need to pick up some floor mats for my new Acadia and Rae decided to come to the dealership (they were closed for Easter) on his day off, on Easter and wait for me to hand deliver me the new mats. I just can't find a words to describe the GREAT PERSONAL CUSTOMER SERVICE from Rae. You guys just won a loyal customer forever and a big fan for Brickell Buick & GMC
Facilities very nice as always, however:
1) Was told tire rotation & oil change would take 1 to 1.5 hours, but it took 3.5 hours!
2) This is the second time I've asked if something could be done to loosen the stiffness of adjusting the driver's armrest, and as was the case the first time, the advisor dismissed it out of hand as unadjustable. I just didn't get the feeling he was seeing it from my side by at least asking the mechanics to look at it. And believe me, at my age this is an issue that's causing me pains in my right arm. It's still hard for me to believe that it was intended to be that stiff, but even if that's the case, at the very least, it should be flagged as something in the Encore's design needing improvement .
Bruno Zayas was the best salesman I've encountered.
I came looking for something particular and he was able to get me what I wanted along with what I needed, no hassle involved.
His suggestions on buying were perfect. Quality individual, 99% responsible for my great experience.
I called for a rate quote and instantly was treated with great enthusiasm by Angel. Angel after referred me to the sales agent jose mayorga. He was straight forward understood my comcern and advised of how I could move forward. Exactly what I consider a great buying experience.
Sheehan Buick is first rate. In have been working with this dealership for at least twenty years. During that time I brought and/or leased Pontiac's as well as Buick Regal's. They are all professionals who are truly interested in working with the customers. Jeff is a true professional who goes out of his way the ensure the best possible service as well as working with you. Over the years that I have been dealing with the Sheehan, I love that there is no pressure. I would also like to recognize Matt who works with you on the finance side of the purchase. Again, another true professional.
Sheehan did a great job making a deal happen! Would definitely recommend GMC Sheehan to friends and family... My wife loves her brand new Yukon
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