I bought a Buick LaCrosse From this dealer about 7 years ago and had it serviced there during that time period. I always found the service staff to be thoroughly professional and, most importantly, communicative. The waiting area is pleasant and I was able to get a ride to work when necessary. While having that Buick serviced, I needed a loaner car and they loaned me a new Envision. I really liked the car and the sales staff gave me a GREAT deal on a lease. This was confirmed by a relative who is in the car leasing business. I continue to have the car serviced at this dealer and I am happy to recommend others there.
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
Dropped the car off on a Sunday with a blown tire. The service manager called Monday afternoon to tell me that tire would be mounted that day, that he would test drive it to see if an alignment was necessary and that I would be able to pick it up after service hours were over for the day. I will be using this dealership for my servicing.
I have to give the BIGGEST THANK YOU To Larry, Drew and the F&I manager for putting me in a brand new GMC Terrain. My current car broke down and no other dealer could find me the vehicle I wanted or give me a price that would fit my budget. As a single mother of three and a limited amount to spend I was so desperate to find a vehicle quickly. I couldn't imagine having no car for another day. They went out of there way to pick up my disabled car, at no cost to me, from lower Westchester so i could at least use it towards another vehicle. They put me in a beautiful state-of-art black on black brand new terrain that I drove off in today. Wow, all within hours I was driving for only $139 a month after they gave me a good amount for my car. I never would have thought I would be driving a car as nice as this for so little down and such a small monthly payment. When most people say they don't have good experiences buying a new car I have to say I had the best experience EVER leasing a vehicle from Vail Buick GMC. Thank you, Thank you, Thank you. Most sincerely Mary Ann Puoti.
This is my second lease with Vail Buick. I had a 2015 Enclave, and now a 2018 one. The dealership is large, clean, welcoming without feeling pushy. The salespeople are great. I loved working with Claire Miller. Biggest Con: General Manager is a really nasty guy and has lost good people because of how verbally abusive he can be. He is careful not to do this in front of customers, but has a longstanding reputation.
Elaine and Steve of gmc mahwah just sold me my second truck and I look forward to the day number 3 is needed. they are a great sales team highest marks!!! any of my fellow brothers or sisters who are active duty or retired this is the team to ask for.
George and Krystle went out of their way to assist us when our GMC Acadia was having engine problems. They arranged for a loaner car and did a great job throughout our experience. You should be proud of having employees of this caliber working for you.
Transaction was super smooth. Elaine and Stephen were straight up with pricing and my trade in value. Both are an asset to your company. I was in at 915am 'just looking', and out by 130pm with my new, detailed Yukon Denali!!
Khaled Maark made the process very smooth and easy. He was very competitive with the price, which was certainly part of it, but even beyond that, he was a pleasure to work with. He was very responsive and walked us through the process entirely. I would thoroughly recommend him and the dealership to anyone looking for a GMC or Buick.
I had my car serviced and safety-checked before my vacation. Krystle was able to fit me into their schedule on one day's notice. It took less than an hour to complete the work all under warranty and included a car wash. Great service. Great people! I recommend them to all my friends and family.
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