Jim was ABSOLUTELY wonderful. No wonder hes been there for 20yrs! Also, the staff in whole was great. The after hours pick up was very convenient. Leslie was very engaging and her joy was contagious! I will not use Faulkner for all my mechanical needs. Well done!
The service department at Faulkner is exceptional Jack Platt is professional and responsive. The waiting area is clean and very professional. I would consider this dealership if/when I buy a new vehicle.
Mike was great. Coming to end of my lease and wanted to stay with the Honda family. He communicated on my terms and was helpful and professional. It was a simple easy process and that???s how i like it!
Eric - was willing to work around my schedule, and was able to assist me in getting the price for my vehicle to what I was able to afford by working around several options. He even had a few matchbox cars to keep my kids a bit occupied. As well, asssited with my outgoing phone calls for change of services with insurnace/OnStar service due to my deafness.
I went in expecting to be turned down for a loan. Mark was fantastic, along with everone else who helped me. I left with the perfect car, far above what I had expected, at a price I can afford. This is my 2nd Hyundai and I will never drive anything else. Amazing experience, Mark was informative, patient, kind and so helpful. I will recommend you guys to everyone!
Average: We found the sales person to be dedicated to selling the car we asked about, I'll leave that there.... Recalls on the car had not been resolved as we had been assured they were. Finance was aggressive with pushing the extended warranty, seemed they were taking the 7 no approach seriously. When dealing with the Service division (to resolve the recalls) we've only experienced wonderful customer service.
Paul Rosenberg was an excellent sales associate. Very helpful in trying to match vehicle to my needs. Very honest and responsive. I've been looking at many different types of cars, visiting many dealerships and Paul stood out from all of other sales associates I have been in contact. Highly recommend dealing with him if looking to buy a GMC or Buick.
After being the owner of a 2001 Honda Accord Ex, I was a ???little??? rusty on the process of buying a new car!! The folks at Union Park made my experience very easy and non-stressful. The staff was courteous, friendly, thoroughly explained all the details of my lease and went over all of the bells and whistles of my new vehicle. Thank you Union Park.....I simply love me new 2018 Honda CRV!!!??
Our experience at Burns GMC was outstanding. We had visited all of our local dealerships and were unimpressed with selections, outrageous payment options and their customer service were all less than par. We decided to make the hour drive to Burns after researching their selection online. We were contacted by them and given an appointment time with the manager, something no other dealership did. Joe welcomed us and set us up with Chris Sprague who was simply amazing. Not only was Chris knowledgable and personable, he made us feel comfortable and never pressured, a rarity in the car shopping world. We were able to find the perfect vehicle that had everything on our wishlist within our budget. Thank you Chris, Joe, Bill and Bridget for making our car shopping experience something to share with everyone. We will be returning to Burns GMC for all future vehicle purchases.
The individuals at this dealership both in sales and service always have one thing in mind, the Customer is their main focus, and making you feel happy and resolving whatever need you have is taken care of.
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