I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Beautiful but no power.
by Hhclonde from Green Valley Lake Ca.
August 14, 2018
Its a stunning crossover but has no power uphill. The air has to be turned off to get it to do anything. Nothing like my v8.
i did my homework prior to our recent purchase of a low mileage used Mercedes. One of my primary information sources was Cars.Com. and the other was Car Max. We visited the Kenosha Car Max and found everyone we had contact with to be professional and informative. We ultimately bought a car from a Mercedes dealer but did sell our trade to Car Max Waukesha. The experience was handled quickly and pleasantly. I would definitely recommend Car Max and their staff.
Back To Buick
by CarolRich from Woodstock GA
November 4, 2018
Our Encore has all the features we were looking for in a (newer) car and we are pleased with the way it performs after 4 months of driving it. We are very comfortable with the extended "Certified" warranty and service package offered to us and trust this is the beginning to a long term relationship with GM and Buick that we will be happy with.
Thanks to the service and sales staff at Buick I had a fantastic experience buying a vehicle! From working with the sales guys on buying the vehicle to the condition it was presented in and explanation of the vehicle. Thanks guys!
Dave Shepard was no-pressure, listened to our wants for a new car, and delivered! He did not try to sell us on a more expensive car than we were looking for. Very easy car buying experience and extremely satisfied with our purchase.
Nice Car, But...
by David from Lancaster, PA
November 9, 2018
Overall, my Buick encore all wheel drive is a nice ride. However, my general experience with the auto stop technology is not good. Within two years, the auto stop feature caused my brand new battery to die, leaving me stranded On a major roadway in the middle of rush hour. My personal opinion is that the auto stop feature is pointless and I will never buy another car with auto stop. Hey on a major roadway in the middle of rush hour. My personal opinion is that the auto stop feature is pointless and I will never buy another car with auto stop.
Friendly and courteous sales people and the new lease went easy. Luis did and outstanding job showing me how my new Arcadia functions worked. The car was cleaned and ready to go when I got there. Thanks everybody at John Paul???s Buick.
Great value car that is very versatile
by cmn from Austin
November 29, 2018
Best value car in its class, lots of storage, great mileage, some weird interior styling choices but feels nice overall. Definitely the best small SUV on the market you can get barely used under 20k right now.
The staff was extremely friendly and my oil change was done in a reasonable time, faster than in the past. My three year old son was even given a match box car by a staff member and that gave him something new to play with while we waited.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
John Paul dealership made shopping for a new car very easy and hassle free. We were quickly invited to test drive the vehicle of our choice and we were provided a fair purchase price without hours of negotiation.
Quick timely service. Got our vehicle in for diagnostic in a couple of days that worked with my wife's day off. Communicated issue and repaired in one business day. Professional, courteous, and priced comparably to other dealers.
Brought my Buick in for oil change and tire rotation and was in and out in less than an hour just enough time for a cup of coffee.
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