by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
Courteous and accommodating. I told them of the vehicle i was interested in and the price i could afford. They found the vehicle with the package i could afford, and just a few hours later, we had a done deal. My next vehicle will be from Hardin.
3 weeks later i ran into a minor paperwork issue and Paul was able to get me brand-new dealer paperwork without a hassle. Above and beyond after the deal was done. I recommend him to everyone who asks about my new truck.
Everyone I have dealt with at Simpson is friendly and helpful. I have been a customer for going on ten years and plan on continuing to utilize the service department.
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