Went to see a used Honda civic, and Jimmy " Superman" Hanlan was the salesperson. Took the test drive, and all good..No pressure at all, which made it a pleasant test drive..We didn't buy the car, but the the salesman was very professional, and followed up with e mails. I liked this dealership
At age 75, buying a car this year was not my first rodeo. In the past I have walked out of a number of dealerships, who's employees treated me as if I had a double digit IQ. I was in direct sales for over 50 years and I KNOW what I had to do to close sales. And, closing sales is the only way to get the money, which is why most of us go to work anyway. That said, I was treated kindly and with respect by everyone with whom I came in contact at Kaiser. I would buy there again.
Our sales rep Roy Day was excellent. He spent hours with me searching other dealers and the internet trying to find the car that I wanted. Delivery was swift and Roy did a good job of not overwhelming us with the operating details when we picked up the vehicle. He gave us the most important points and instructions and showed us where to find answers for everything else.
Another note I'd like to make is the excellent service department this dealership has. Lynn and the other service reps are wonderful. One of the main reasons we keep coming back, that and the low pressure sales pitch and affability of the sales staff. This is the fifth vehicle we have purchased from Kaiser and we will keep coming back. We like Buicks and we like Kaiser.
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