I called the service department from 90 miles away asking for them to get me in right away as I was working and needed my truck fixed ASAP. A closer dealer said 3 days wait. Martin at this Flagstaff dealership worked with my time restraints to get me in the same day. Not only did they make me feel important but, they provided me with a loaner car without asking so I could get back to work. Martin called me and kept me informed of the progress of my repairs. I showed up to pick up my car just before they closed. They did not rush me, made sure I was happy, overlooked the extra miles I had put on the car they provided and were very friendly to me.
I asked to speak to a sales person as I wanted to find out what it would cost to upgrade my vehicle and I was greeted by a wonderful person from Hawaii which we shared stories and I received the information i wanted. I would buy from him anytime. Now I remember his name. Kieth. He was very pleasant and did not try to pressure me at all.
Thank you guys!
My daughter and I were driving from New Orleans to San Francisco and pulling a trailer, when the a/c on her Hummer H3 went out. Facing a triple threat - what was the problem, how long would it take (days?) and who handles Hummers - we searched for the best dealer. We finally called Flagstaff, called the dealership, spoke to the parts person who said he had the part. Drove 50 miles to get there, and not only was the team super helpful, but it turned out it was just a loose connection! They COULD have charged me ANYTHING (I had already called about the part) but they DID NOT! They were honest and took care of the problem quickly! I cannot praise this dealership enough!!! If they did this for me, imagine what they could do for you!
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