I'm driving my 4th new Ford Escape purchased in the last 12 years, and all four Ford Escapes have been purchased through sales rep Dan Behmer. Dan's customer service skills are outstanding, and when I return to Whitmoyer Auto Group for my next Ford Escape, it will be because of the amazing service I receive from this dealership and especially, Dan Behmer.
After being hit and having my car totaled, I was in a really rough spot. Matt saw my tweets about the situation and reached out to me. Thanks to him and the rest of the folks at this dealership, I have a car again. Really appreciate their kindness. Matt made considerable personal effort to help me through the process leading up to my visit, and once there, Nick helped us through the financials. They all stayed past closing time to make sure I drove out of there in a new car. The only reason I'm not giving a five star is because I definitely felt some of the financial details were left unexplained or unshared. Otherwise, these guys are are great, and I do recommend them- especially if, like me, you aren't in a great financial situation and need a car fast.
An amazing experience with this dealership. My salesman Kirk was very knowledgeable about the particular vehicle that i was interested in. That aspect is rare these days. I was at another dealership where the salesman had to continuously refer to another source to get answers, but not Kirk. He was patient and answered all of my questions immediately. He also got me the price i wanted for my trade. An expert looked at the truck when i brought it home, this was my neighbor who is a professional body shop guy who was shocked at the cleanliness of the truck. He sees used vehicles every day from dealerships and said that this is very rare. Once the deal was done Kirk had the behemoth size gas tank filled before i left. Also they put on 4 new tires. A day later i received a phone call from a manager who said they forgot 1 piece of paper that i NEEDED to sign. This dealership is an hour away from me, so basically this was a huge hassle for me. So i drove back to sign the form and once signed Kirk had one of their employees take my truck to a gas station and topped it off. How way cool is that. My overall satisfaction with Kirk and this dealership is very impressive. The only complaint i have with them is that one of the options that did not come with this truck is to not make any payments. Apparently that option does not exist. Who knew.
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