Was looking for a chevy equinox and wanted to trade in my 05 cadillac deville base model. My car is in great to mint condition with 144,646 mileage everything stock as bought in 05 of showroom floor. But because I am a fry cook they seemed to believe that maybe I couldn't afford the car and tried to talk me into a number of cars I was not interested in. And I ended up leaving and not going any further than verbal discussions about cars I don't want. I'm sorry but part of sales and customer service is to make sure I'm happy regardless of your opinions on the matter. And I won't state the man's name because I'm sure he needs his job. But to you sir and anybody else on the staff that does this please remember I'm the customer and you should listen to me and what I want. Because I wasn't in the market for a car for you. I wanted the car that would make me happy. Not coat your pocket better or get the garbage of the lot To make you happy. So please listen to me.
Excellent customer service under odd circumstances
by subverb from Panama City, Fla.
June 2, 2018
I was not sure Bill Cramer GM would agree to clean up water stains on the back seat of my new truck. The stains were caused by another dealer 100 miles away when I bought the truck a week earlier. Service writer Mark Hunter contacted the other dealer and arranged to have the seat not just cleaned but replaced under warranty. It was an unexpectedly pleasant experience. Bill Cramer GM had not been able to match the truck selection or purchase price of the other dealer, but certainly was helpful with service.
I worked with Erin at Bill Cramer Chevolet and she was very helpful and knowledgeable. I will call her again when I am ready to make a purchase.
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