This is by far the best experience I've had at a dealership. Buying groceries when you forget your list at home is harder. I was welcomed like family and treated as an equal during my visit and that itself was worth the trip. There was no running around or fillers saying "well... this or that" and it was amazing. I cannot thank these people enough for their help with me purchasing a GMC Acadia Denali. You guys are awesome!
U'ilani, my service advisor, did a GR8 job of advising me of the status of my vehicle. I took my vehicle in for service in December of 2016. She always kept me advised of what was going on, which I REALLY appreciated! Her customer service is on point! I would go back there mainly bcuz of her professional service!! Mahalo Much for ALL of help & services, U'i ¿ Hau'oli Makahiki Hou ¿
Best customer service that have seen on island been to every Chevy and GMC dealer and went with cutter Gmc not cause had my first choice or best deal but cause best customer service and like to see them stay in business and keep employee happy well worth extra money. Worked out good deal for both sides salesman Nathan listened to my needs and what was looking for never once pushed a car on me or rushed process explained everything well would highly recommend cutter Gmc and salesman Nathan
Brought our vehicle back from Washington State and needed to get it serviced at the closest Mazda Dealer to me. Made an appointment at the Waipahu Cutter Mazda and got Jonathan Aquino as my Service Advisor. I had the best service from him! He was very professional and made me feel like family! He explained everything clearly that was going to happen with my service and also listened and correctly logged down a problem I had with my car. He made sure he understood what I told him so he could relay it to the technician who would check my vehicle. I wanted to wait for my vehicle, so Jonathan took me to the waiting area and made sure I was comfortable, showing me where the restrooms were, coffee & water. When my vehicle was done, he called me to let me know and went over what I would be charged for which was exactly what the estimate was that he advised me of earlier. From start to finish, his service was impeccable! Thank you Jonathan and Cutter Mazda! You truly have an asset with Jonathan working for you! This is what customer service is all about!
Hate, hate, hate car buying! The last time i purchased a vehicle was 8 years ago because i hate car buying so much. But, i must say this time around was a great experience. I pulled in to Cutter Buick in my old beat up car that i was confident no one would ever buy. I was immediately approached by Elawrence. He was not pushy at all. I told him what i was looking for and how much i was looking to spend and not a penny more. He was extremely helpful and i did not make his job easy for him. He was very knowledgeable about the vehicles. He was up front and honest, a quality that is hard to find in that kind of business. He went to a sister dealership and brought back a car so i could test drive it. They bought my family dinner because we ended up being there longer then we thought we'd be. They moved all the cars out of the show room because i had to test drive the one car in the very back. And then when i told them i had to go home and sleep on it they didn't hassell me. Came back the next day and bought that car that was in the very back and for the price i wanted and they even worked with me on my trade in. Very professional and easy to work with even though i was a hard customer to please because i had my guard up the whole time. I definitely feel that at Cutter Buick their customers happiness comes first. I recommend asking for Elawrence he will take good care of you.
My salesman Isaac Magofna was absolutely awesome!! I will definitely recommend family & friends to see him. He made our buying experience fast & easy. He made sure we were happy the whole way. Mahalo Isaac!
Roger is the guy to work with if you have the opportunity to buy a car. He is knowledgeable and very personable. We went in just expecting to test drive a new vehicle and he worked with us to get the numbers right and stayed well past closing to ensure we could take the car home same day. We have nothing but good things to say about our experience and still can't find a better deal either here on Oahu or on the Mainland. We're very happy with our experience!
I made initial contact with the dealership via the Internet and the GMC website. I was contacted (at my request) via email, then a follow-up phone call to make a time to see the truck. When I came to the dealership, I was introduced to Ray Guinto, and we chatted about my wants in a vehicle. Then we chatted about life in general, and discovered mutual friends. There was no pressure; no sales pitches; and he spent over an hour and a half with me while I looked at EVERY (!) Canyon on the lot. I finally gravitated to one in particular, and now I own it. He and the rest of the team (manager and finance personnel) treated me like family; explained everything I needed to know...all in a calm and comfortable atmosphere. Highly recommend Honolulu Buick GMC Cadillac, and Ray in particular, for a no pressure shopping experience.
This was my first time in a car dealership and my experience working with Raymond was very professional, but fun! There was no pressure to buy and the process of getting our car was fast and easy! Yay😃
Ray Guinto of Honolulu GMC did an outstanding job in helping us select and lease my wife???s new 2018 GMC Yukon. Ray???s professionalism, experience and knowledge lended itself to the quality customer service that he provided though out the entire process. We highly recommend Ray Guinto and will go to him for all future transactions. Mahalo
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