New auto purchases can be difficult or easy, my experience was difficult. I was asking for as price match of an offer I received at another dealership nut the wrong color. They fumbled around, stalled, and finally made an offer far from reasonable. After 3 1/2 hours I went to another dealership, got my price, and completed the purchase quickly.
They took care of me from the moment I arrived. They did everything to make sure I got exactly what I was looking for. They even delivered my new truck to my door step after making sure it was detailed and completely perfect. I highly recommend them!!
Initially when we arrived, no one helped us and we actually wanted help. One person did acknowledge us and said he would let someone know we needed assistance as he was with a client. The other person that was with a client and right by us said nothing. It wasn't a big deal because usually we are attacked when we go on a lot...this was polar opposite. The man who acknowledged us came back out, noticed that we still hadn't been helped and said he could help us know since he was done with his client. We really appreciated that he initially just said something to us and didn't just ignore us. His name was Seamus, not sure of the spelling.
I went in, expressed exactly what my family wanted/needed, and the fair price we would pay. We were in and out in less than two hours, without having to deal with any bull haggling! It was actually refreshing.
Elvis was our Service contact for our last visit and he was the best! There was a tear in the leather of our ATS where there was a crease in the leather. The ATS is only 2.5 years old and we were not happy about the leather deteriorating. Thanks to Elvis, the tear was going to be a one-time, non-warranty fix that the dealer was going to pay for. As it wasn't a warranty item, they weren't going to give us a loaner car so we made arrangements to rent a car at our expense. Elvis didn't want us to have to do that so he went above and beyond getting me a loaner car. The loaner car was a 2016 SRX which is the next car we were considering purchasing. I got to test out the SRX for 2-days and I am sold! Told my husband that my next car purchase will be an SRX in July. Without Elvis' help, I wouldn't have had the opportunity to test out the SRX. And honestly, after the leather repair and needing new tires at 26K miles, I wasn't going to be looking at Cadillac for my next car. Without Elvis, Cadillac would have lost a customer!
I am completely satisfied. One of the BEST car dealerships in town! 'I'm glad I found this dealership with such wonderful people who work so hard to provide every customer the same very best customer care possible to meet the need. ELK GROVE BUICK GMC "Thank-you" so very much for the great customer care/services and for keeping me safe on the road again:)) YOU'RE THE BEST!!
We dealt with Prab Deol at Woodland Motors and he was great to work with. We explained what we were looking for, what we would like to pay and he worked us a great deal. There was no pressure and the process went quick. Everyone we worked with, from Ray Martinez in finance to Minnie, who walked me through the truck, to Corey Vanderbeek, the General Sales Manager, we have nothing but great things to say about this dealership. It is the way car buying should be done. I will be sure to brag to everyone I know about our experience and if they are looking for a car or truck, they need to meet the folks at Woodland Motors. Thank you Woodland Motors, you do it right.
Woodland Motors was amazing to work with and I would recommend them to everyone.
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