let me start of by saying thank you to Chase Seufzer! This young man is very knowledgeable and the epitome of excellence in customer service. Chase went above and beyond he asked all the right questions and explained any and everything we didn't understand or had questions on. I'm in awe of this young mans excellence and drive to be the best at what he does. Not only was he a delight but other staff members assisting Mike Terlikowski (Management) and Travis (Finance) both went above and beyond as well to make sure my mother and I were comfortable and happy. I love my new car and once again thank you Kunes Country Chevrolet Buick GMC of Elkhorn for the great customer service ! Keep up the good work... Thanks, Kalah Johnston
Worked with Dan N. and he made everything very clear with none of the shenanigans I???ve experienced in working with other dealerships. Would recommend Dan and the team at Ewald to anyone looking for a fair price and easy process!
I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
We have used this Cadillac dealership to service our Cadillacs for years. This time, we dropped the vehicle off to be serviced the next day . . . however, later that afternoon the phone rang and our car was ready to be picked up - a day early! What impresses me about this dealership is . . . the friendliness of their staff, the cleanliness of their facilities the quality of their repairs - all just top notch!
Just want to comment on the outstanding effort & style of salesman Mike Pehl. Spends whatever time & effort needed to make things happen. This is a late review as I leased a 2015 LTZ Equinox. Just wanted to him an atta boy. Thanks again Mike.
The first time I arrived I was treated like a customer already I was welcomed my the car salesman Carl with a warm smile and positive attitude he allowed me to test drive the car of my choice with any hassle of asking me my credit score or any personal information that will either qualify me for the car or not qualify ..it didn't matter he gave me a choice to test drive and that was the best feeling ever being comfortable while shopping ...great people..great buy...great customer service and most of all great Car¿¿
First time here. Glad they had Saturday hours for service and lots of available time slots when I called 10 days before. Shane, a service advisor, was ready to help me as soon as I pulled into the Service Dept. He greeted me right away, was friendly and dressed appropriately. Before I left the area, he plugged a device into the driver area and started evaluating my Regal right away. Shane could tell me immediately that one of my brake taillights was out. He told me he would order the part for the light repair so that this problem can be resolved. He informed me the oil change would take about 45 minutes and he was correct - if not a little bit earlier. The waiting area was clean and there was a water cooler (free), coffee, as well as vending machines. There was also a TV with cable or satellite. In a corner was also a desk and chair - could not tell if there used to be a PC for customer use or not. Overall, very pleased with my first (and certainly not last) service appointment here at Finley Buick GMC. And thank you, Shane. P.S. I received a telephone message yesterday - only 3 days later - informing me my taillight part was in stock so the repair could be scheduled and completed. Nice job! They do what they say they promise. Would have liked a car wash - always got one when I've taken my car to a dealership for service - but maybe they don't offer that.
Pleasant welcome and generally efficient presentation of plans for somewhat technical automotive work. Despite 3 or 4 different prices quoted for my replacement wheel cover - it was nice that the price kept getting lower.
I've dealt with Tom Peck Ford for more than 20 years now and am impressed with how friendly, courteous, and professional the entire staff is. Service department has always treated me fairly and both routine service and unexpected repairs are done promptly and done right.
Service was helpful and friendly. I had a maintenance issue come up. They put me in a loaner and took care of everything promptly and correctly.
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