Steve Cantrell at Shortline GMC in Aurora was fantastic! We moved to CO from TX in September. We wanted to trade our GMC Sierra for something with AWD and smaller. He was very knowledgeable about the Terrain we were considering. It did take several weeks before we were able to return for a test drive and make the purchase. Steve was very patient with us. He made the entire process painless.
I bought a used car and after signing the paperwork was handed one car key. I use the cars I buy (8 new and used cars in the past 3 years) for our business so I need two keys. I was told by the sales person that he would take care of it, which after many calls and emails, he has not. A sales manager basically said "you get what we get when we receive the car."
I have never bought a car, new or used, from a reputable dealer, and not received two keys. The fobs are not cheap so I guess they decided that if they ignore me I will just go away.
It was the right car, and it was the right time to purchase. I really do love my Buick Encore, and was so glad to time it with some great incentives. I also am very happy with the peace of mind that the extended warranty gives me.
I drove right in, the Service Associate that greeted me was very polite and explained exactly what was going to be done, as I waited for my vehicle he came to check on me and asked if I had any other questions or concerns, it was a great experience and I will certainly be returning to Transwest GMC for all my service needs
When my trick wouldn't start they quickly found the issue and had a corrective action. The then found a coolant leak and a weak vacuum pump. They got the leak under warranty and worked with me on the vacuum pump. The truck is running great and stopping much better. I did not feel as if they were just looking for work that really did not need to be completed just to get more money.
We worked with Kyle Berry and he was so nice. He showed us the trucks we were interested in but was NEVER pushy. Kyle started the trucks to let them cool off before we did our test drive and let us go. Kyle was friendly, informative, knowledgable, and laid-back. We just never felt like he was pushing a truck on us. He listened to what we had to say and responded from there. I would HIGHLY recommend Kyle and Transwest Buick GMC Isuzu.
The sales people were very helpful and did not pressure me in any part of the process. It was the best buying experience I have ever had.
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