We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
When I entered Brotherton Cadillac Buick, to buy my second new vehicle from them, John made me a deal that I could not pass up. He worked hard to achieve my budgetary goal. Brotherton is a quality dealership with quality staff from sales to service.
Outstanding sales person award should go to Haley Botz . I saw one truck online and she pretty much had a deal together before I left for a 4 hour drive . She did so much work negotioting for me without even knowing if I would come buy the truck. Then when I got there I saw another truck that caught my eye , she was amazing with her attitude and went back to helping me with negotioting a fair price for us and her company . She has a way of creating a deal with out the" pushy sales pitch " because her attitude was amazing I would definitely go back and buy another vehicle from her .
The employees here go above and beyond what’s expected and go out of their way to find what’s right for you. I had the pleasure of speaking with Pascal who was super helpful and made my car searching process simple. Lancer was another employee who helped me along the way and did everything he could to make sure I would get the best deal possible. Although I did not end up purchasing a vehicle at this time, once the time comes I will definitely buy from this dealership because of the experience I had.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.