Went in to look at the vehicle and was clean ready and full of gas. Too the test drive and the car was awesome. There was no need to negotiate as the car was priced the lowest within a couple hundred miles. Overall great experience! I highly recommend Twins Buick GMC!
Getting a car repaired is never fun but Dan Tobin???s Bidy Shop made it a pleasant experience. From Brittany at the front desk to all the people in the office, the transaction was handled professionally and with courtesy. The car was delivered on time and looks like new!
The Customer Service representative I worked with in the Service Department, Steve, clearly viewed customer service as a top priority. I found him to be friendly, considerate of my time and comfort, efficient and professional. I have been having problems using my rewards account. Steve went out of his way to help me. He called someone to help me and offered information as to the email they have associated with the account.
My service advisor Drew was very cordial and respectful. He was sensitive to the cost of this major service and ensured that I got the maximum benefit of my applicable coupons. The work was completed in one morning despite the fact that one technician called off for the day, causing Drew to juggle his schedule.
I have have been more than pleased from the day I purchased my 2017 Trax Premier. This dealership has it going. Friendly, professional and the cleanest damn place I've ever stepped foot in. You know when you walk in the showroom doors that this place is top knotch.
I had specific time requirements and issues. Rob actually was listening to me and reacted promptly to my request. It was very nice to have the sales person actually hear what I had to say. I never felt like I was being left out in left field. Also the Staff, and Finance people were very personal.
This was a $6k repair on a 2014 Cruze. The repairs were done right and they used genuine replacement parts. It took 4 weeks to complete the job but I had a free rental from the insurance company. Overall a very positive experience.
This was the BEST experience I have ever had purchasing a vehicle. I spoke with my salesperson, Humberto, by phone about a vehicle I was interested in. I went ahead and scheduled an appointment to stop in and check it out. When I arrived he was waiting and ready to answer all my questions. He was extremely knowledgeable and helpful. He was great to work with!! And just when I thought it couldn't get any better I worked with Casandra for the financing. She worked her magic and got me a great interest rate!! I was completely done and driving off the lot with my new vehicle in less than 2 hours!! NOW that's what I call GREAT customer service!! My family will be back :)
I purchased a vehicle from Sandoval Buick yesterday and I felt compelled to submit this review. The service and follow-up I received from Vernette Seay was wonderful. Normally the overall buying of a car experience is not something I personally enjoy, In this case it truly was a pleasure in every aspect. If you are shopping for a vehicle on-line do yourself a favor and connect with Vern... he will not disappoint.
I contacted the dealership via email and they got back to me immediately. The vehicle description on their website was accurate and up to date. We worked with Wendie online and then Anthony at the dealership. All communications were professional and comfortable. I am very pleased with the services and with the time frame from when I entered the dealership until when I drove off in my "new to me" vehicle!!!
My experience was outstanding. From the moment that I walked through the doors, the team at Sandoval made me feel welcomed and appreciated. My salesperson Robin Thomas was very knowledgeable and took her time helping me pick my perfect vehicle. The manager Rob Franks was extremely helpful and made the whole process a pleasure. I will certainly recommend Sandoval GMC to all of my friends and family.
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