I found Ken Cernak very easy to speak with and ask questions about the various modles of not only Enclaves but also other new Buicks on the lot and showroom. We visited the showroom acouple of times and then took a test drive and made our decision. His daughter was extremely knowledgeable when we picked up our new vehicle she went through all of the features with us. The buidling was clean and well kept. Everyone wes very helpful. No one came on with any high pressured sales pitches.
I would highly recommend Cernak Buick to anyone looking to but a new vehicle.
The staff were great in the whole process of buying a used car, they walked us through everything and making sure that if we had any questions that they were answered so we could get the best possible deal
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
We have purchased MANY cars over the years at a certain dealership in Agawam, but, this was our FIRST experience at Balise Chevy Buick GMC on Hall of Fame Ave. in Springfield, MA. Gary was extremely knowledgeable and friendly. He helped us find a dependable car with a payment we could afford. We could tell that he loved his job! We were also impressed with the Sales Manager, Mike Spanilo. He chatted with us a few times (always with a smile ). We saw Mike interacting with all the other the employees and it was apparent that he was liked by all. HONESTLY, Gary made this the EASIEST and BEST experience we have had at a dealership... We will definitely be back!
All phases of the dealership top notch. Great vehicle selection. Parts and service are great with a parts departmrnt fully stocked to meet your needs. Service employees do an excellent job as well. These people are honest and dependable.
I've bought 3 trucks from balise so far.the last about 2 weeks ago was the best yet. John Perez, the gm was more than fair with my trade in and the price of the new vehicle.frank tete, the salesman was on top of everything through the entire process. I've dealt with there service department for years,Francis is my favorite
Our salesman Mike made everything so easy.... very knowledgablw, friendly and made me feel very comfortable.. evwn followed up the next day to make sure I didnt have addituonal questions. Thank you Mike!
The last time i went to Balise was in 2003, boy have things changed. Shaun was great, I did not think i would make a deal, but after spending time with Shaun we did come to a agreement on a GREAT truck. I could not believe it. It ended up being one of the greatest experience in my life time, had a great time joking around with Shaun, and i have bought many cars and trucks in my life ( from Igor) lol. The one thing i can complain about, was if u wanted water u had to by it out of the vending machine or get it from one of those poland springs water bottle, come on Balise, its 2018, ever heard of a mini frige and bottled water. I do got to say when i picked up my truck it was ice cold and had 2 diet cokes in the cup holder, ur the man SHAUN CUMMINGS..... Everyone there was great, got to give a big shout out to BEN DAVIS , he was a big help.
I was in need of a newer and reliable vehicle, I had researched your used car's online. I found one that I really liked. When I spoke to Bill I told him that I had a minimum monthly payment. While taking the car for a test drive, Chris in finance got to work on getting me approved for a loan. Not once did either of them make me feel pressured into buying a car that I couldn't afford with a much bigger payments. Not only did I get approved but I purchased a car that I wanted and my monthly payments and interest rate was lower than originally anticipated. This is the first time I have ever purchased a vehicle with no pressure! I got to drive my new car home the same night. It's a good feeling knowing I have a safe and reliable vehicle now thanks to Chris and Bill. I would recommend your dealership to anyone needing a new car.
This is my second time buying a car from Bill Anastasio my Sales Consultant is great at what he does. So much so that I followed him to Scranton Motors from another place closer to me. He takes his time to listen to my needs and budget and makes the numbers work for me. Thanks Bill you have a customer for life.
I Have No Interest in Cars - Scranton Has Been Incredible!
by TED from DealerRater.com
December 6, 2018
Changing of the Guard! ---I witness the renewing of talent at Scranton. BRAVO. What might be the most difficult task for a transition of management --- the transition of service! I have a nearly unique view of Scranton. My wife and I traded a Jaguar for a Cadillac in 1980 +/-. We have purchased a car from Scranton every few years since. There is "truth in anecdote." --- Scranton serviced our PT Cruiser for 10-years! --- With grace and caring and humor!
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