I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.
Took my car in to the dealership and spoke with Sam.
He took care of me right away and pointed out the customer lounge where I could wait while my car was being serviced.
The vehicle was service promptly and a nice car wash was provided as well.
Very happy .
I had to replace 2 tires as I had misjudged the distance from the curb on a street I wasn’t familiar with. I was very upset (already had a bad day before the incident) and all the staff in the Service Dept were very understanding...especialy Ian Poncher who was my Service Consultant. They even provided the Lyft to my home as I had been towed to the dealership . The car was ready the next day, and they then provided a Lyft ride back to pick up my car. They had also, at my request, put on my license plates and the car had been washed and vacuumed. I will always take my Encore to them from now on for whatever I need done!
Heather really made us enjoy our experience buying a car with your dealership, she made us feel welcome and unpressured. It was fun buying a car with her as our sales rep. She is a true Gem and a very special lady, as well as all the people at the dealership were all Top Notch and a true pleasure to work with.
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