We decided to drive to Kokomo from the Indy area because of a car they had on the lot. The car was and still is in mint condition. It has been the best use car I have purchased and the best buying experience. Grant Holcomb was a pleasure to work with as was the rest of the team.
Overall it was good experience. However, a few days after I had my '06 Trailblazer in for an oil change I had an issue with my low beam headlights. This issue had nothing at all to do with my service visit at the dealership. I found both low beam lamps to be bad and proceeded to change them myself. Upon changing the right low beam lamp I noticed that the air cleaner intake tube was not reinstalled properly after the service personnel had changed the air filter during my visit. I have never had any service issues with this dealer prior to this one. This was obviously not a major mistake but had it been a different procedure, one that was more critical, it could have been catastrophic. As a GM factory employee myself, I understand the importance of attention to detail and I sincerely hope the service technicians of this dealership do as well.
I recently suffered the loss of my 2015 Verano due to the Kokomo tornado.
However, the service of McGonigal's was magnificent. From Todd Copeland viewing my damaged car at the the showroom and arranging a rental for me in the first two days after the storm to salesman, Tim Aeschelman, who went out of his way more than once to get me back on the road with a new 2017 Verano.
While I like to give Tim a hard time, he goes above and beyond for his customers. No one could ask for more knowledge and better service than what Tim delivers.
Finally, while it may be standard procedure at McGonigal's, I found the fact that Steve Parrott acknowledged my purchase and wished me well upon my departure.
I cannot say enough about our experience at Andy Mohr Buick in Fishers, Indiana. Our car was totalled due to an accident and we were hurriedly forced into used car searching. We chose to visit Andy Mohr due to their quick response to an email inquiry and the kindness of Carmen, our first contact. She responded to us within two minutes of our inquiry. We then worked with Evan who carefully considered our concerns and budget and showed us only appropriate vehicles. No pressure! He adjusted to our schedule and met with us twice in one day. We felt so comfortable, welcomed and confident in our conversations that we bought a car that night. Hats off to Andy Mohr!
We visit the dealer because we're interested in purchase a new GMC Acacia 2018. Mr Jorge Guaman attend us very well and help us to decide for the beast options of buying and the equipment for the car we need. We really appreciate his attention and knowledge.
Had a collision with a deer one early morning. I took my Explorer to the Andy Mohr Collision Center in Fishers. They took care of everything and did a great job with the repairs. The experience took the sting out of the headache of an accident.
My daughter and I were looking for a used dealership that was honest and stood behind their product. This place was recommended and she found the car she was wanting there and at 2 other locations. We chose this one because of the recommendation and how attentive James Perry was to my daughter's special circumstances. We decided to by the car from there. Being a used car with a lot of miles, we experienced some problems shortly after purchasing it As Is. After some conversations with Steve and Bob we were able to agree on a fair deal. I believe they are fair and would buy another car from them.
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