When I bring my Solstice in for service, I can rest at ease knowing that I left it in good hands with Faulkner's Service Shop.
Nice test drive - seats & visibility for us not so
by Fath Family from Westminster, CO
September 14, 2018
Test driving cars as seniors looking for that perfect last comfort luxury type car - wife found seats a little uncomfortabe in our 2 hour test drive and tho seat went up well for her when she turned her head to look out window for entering highway it caused her head to hit top of window and above. dealership said she should have just used mirrors - that is not always the safest way as that only helps with one lane. Wife likes steering wheel that goes up - not just telescoping out and wheel didn't go up quite as high as she likes.
The fellas at the service desk are the most pleasant, and always tell the best options possible!!
jerky at low speeds
by mdesm from Redondo Beach
August 5, 2018
It has a mind of its own. As you lift off the gas to coast to a stop, it decides to slow down more than expected (transmission?), in an inconsistent way and when you apply the breaks, it speeds up for a fraction of a second before decelerating and coming to a stop. Then the ending stops, which shakes the car, then 15 second later, as the battery voltage drops, the engine starts again, which shakes the car again. So it jerky and uncomfortable at low speeds.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
own a Buick 2011 Lucerne this car has been very go
by Jerry the Great One 1 from West Seneca NY
August 20, 2018
I like the looks,comfort of the 2018 LaCrosse also like the Buick Envision it is a smart medium size SUV both vehicles are under serious chance to start a purchase process. I could recommend these vehicles to my friends and family
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Inconvenient to drive
by ike from Abilene
May 31, 2018
First, the automatic stop is a pain and can be dangerous if have to move quickly; does not need an eight speed transmission -- does little to save gas and gives a jerky ride as it tries to shift. Others: back seat warning cannot be shut off even though there is a setting for that; heat/air does not work as well as my 2005 Park Avenue!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
The best vehicle I have owned
by Rick I from Vancouver
November 17, 2018
I owned a 2010 full load Buick LaCrosse and enjoyed it so much ,I purchased a 2018 Buick LaCrosse AWD with all the bells and whistles . This car is light years more advanced than my 2010 and the best vehicle I have owned.
My tire blew out and I brought the vehicle in with the doughnut. The tire was replaced (no charge) and I paid only for realignment. Your service advisor, Mark Morace Jr.was wonderful. He kept me
Smooth and quiet ride. Great styling and options,
by |Dollar Bill from Burlington, Ontario, Canada
July 6, 2018
Very classy car with beautiful curb appeal. I love the colours of the interior and paint I ordered. Great gas mileage with E-Assist. This car meets my expectations and I hope to
own it for many years. I really enjoy having for the first time leather seats and Climate
Control in my car. I highly recommend my Lacrosse to everyone to buy.
The staff was great. No hard sell. Decide at your own pace. Every thing was easy from looking at inventory to purchasing your automobile. I would definitely recommend.
Great car, could not be happier
by powerprovider from Riverbank, CA
October 24, 2018
We purchased this car 3 weeks ago and could not be happier with it. We bought the Avenir trim level which is the "Denali" version from Buick. Wow what a car. Comfort is out of this world and the backseat will cradle you to sleep. But as soon as you push the accelerator, you won't be a sleep anymore. 310hp comes to life and away you go. It is amazing to be traveling down the highway at 80mph and see the tach at only 1700rpm. That's a 9 speed transmission at work. The interior is beautiful and when the guy in the parking lot sees it, stops and says now that is one fine looking car, I agree.
I dealt with John Rider from Bergey's and he assisted me throughout the process, showing me alternatives at all my price points. At the end of the day I got the car I wanted at a very fair price. Great experience!!
by PJ from Des Moines
August 26, 2018
Just purchased it few days ago and just love driving this car. Test drove ES 350 and Genesis and they are not even close in comfort to this vehicle. If you owned Cadillacs or Buicks in the past you will love this car.
My wife and I had a great experience with F.C. Kerbeck when purchasing our new 2017 GMC Acadia. The sales person Greg Henkel was awesome to deal with. He did not pressure us in anyway and that is one thing I respect. The dealership itself was awesome to deal with. My 7 year old daughter was starting to get hungry after being there a few hours and the dealership went and bought us lunch. I would strongly recommend this dealership and sales person to anyone looking to buy a new car. I would give them 10 STARS if I could!!
Thank you for everything!
The Schwartz Family
THE SALESMAN WAS FRIENDLY AND GOT ME APPROVED IMMEDIATLEY AND EVERYTHING WENT SMOOTH FROM THAT POINT FORWARD. NO HASSLE OVER PRICING I TOLD HIM WHAT I HAD TO PUT DOWN AND WHAT I COULD AFFORD TO PAY EACH MONTH AND THAT WAS IT. THEY ARE PROFESSIONAL AND WILLING TO GO THE EXTRA MILE FOR THEIR CUSTOMERS THEY HAVE MY BUSINESS WHEN IAM READY TO BUY ANOTHER SUV.
This place was amazing. I don't have the best credit so I went in with low expectations but high hopes. I walked out with a 2018 car and payments I can afford thanks to everyone working with me from the car to the insurance. Thank you Danis
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