I was traveling to Florida and my Town and Country van was loaded with our snowbird seasonal gear when I struck a deer near Blufton Ohio and totaled the van. I called Garber to arrange a purchase of a used Pacifica they did not have one in stock that met my requirements. Garber arranged for a Loaner/Rental over the phone and I was on my way. Heather kept me informed of her efforts in locating a Pacifica, she contacted us and emailed us the details in Florida. We looked at vans in Florida and knew what color and accessories we wanted and she found one, had it prepped and we returned to Michigan and we had exactly the vehicle we wanted.
I had been looking online for a used vehicle for quite awhile when I found Melissa & Garber Midland. Melissa was the first person from a dealer that really took the time to listen to what I was looking for and offer suggestions & options. She is amazing! If you’re looking online (in person too) for a vehicle get with Melissa!
Mike Young continues to define excellence in service. They are able to accommodate service needs even without an appointment, pick me up and drop me off as needed, and delivered my vehicle back to my office too.
She drove it on a friday, said they call on Monday nothing all week, so she called the service part of the dealership on the following Friday.
The guy calls with some story, it was just a sensor. Justin needs to find a new job, he's not a good salesman. Car was all clean on cars.com, get there it's all dirty, scratches all over it, way over priced for the condition of it.
Burt Watson takes care of all six of my cars and schedules me in around my needs. I am either provided a ride or given with a loaner. The quotes provided take in my preference for parts and I never get a long list of items that are just extra revenue for the dealership. Communication is always timely during repair processes. There is literally nowhere else I will go!
Our van, that we bought 9 years ago from this dealer, was hit. We had our van towed to the body shop. We worked with Mel Krueger. Unfortunately we had to say goodbye to our van. The damage was more than the worth. Mel helped us out, we had to clean out the vichele, it was an emotional let go. Mel was considerate and more than helpful. We would highly recommend this body shop. Their employees were so knowledgable.
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