It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Full Size Luxury.
by Flashy from Savannah, GA
January 1, 2019
I’ve owned my LaCrosse for nearly three years. I’m just as in love with it today, as I was the day I purchased it. Very roomy, nice quiet ride made for the highway, with lots of power. (V6) the only thing I would want to add, Is more USB ports. There’s only one. When traveling, definitely need more to accommodate all passengers.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Fun to drive and very comfortable
November 21, 2018
This is a nice looking car inside and out. It’s a fun car to drive and very comfortable. The engine definitely has pick up and go.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
Saw a vehicle i want want, they financed it,easy with no problems....great car low mileage....works great!
by Grandpa Frank from Novi, MI
October 19, 2018
No wonder this Buick has had overall excellent ratings. It is a beautiful, comfortable automobile with plenty of performance. No, it is not a Mercedes or BMW but then, it is $30,000 less and in our opinion better looking.
In the 2 years that we have owned our Buick it has only been to the dealer for oil changes. We have averaged over 20 mpg with mostly city and expressway driving and over 28 mpg highway with the 3.6 V6.
We had a great experience. We had been in the market for a used car. We had been looking and looking for months. We ran into a 2009 Ford Mustang that my kiddo absolutely loved. I called and spoke to David (owner) after talking for a few minutes I told him I lived 2 hours away. He said to call him before I came out to make sure the vehicle was there and it wasn't a wasted trip. I did just that and he told me that he would give me a verbal hold with no obligation to buy. We show up and the car is just as pretty as the pictures. We test drove it and the wheel bearing need to be replaced because of a little noise that we heard. They took care of that in no time. It was a hot day and he sent someone out to get us water. He told me everything I needed to know about the car. He also gave us a 3 month in shop warranty. Needless to say at the end we purchased the car. He filled up the gas tank and sent us on our way. I in no way felt pressured to buy this car. If I had to do it all over again I would definitely go back to this car lot. I forgot to add he went outside with my daughter to show her the extras the car had. They (David and his wife) gave her a little flashlight to carry on her key chain. I walked away not only a happy customer but a happy customer with a fancy pen they gave me lol. Thank you for making my daughters first experience a very pleasant one. God bless.
i will be the best for you
by chance from 531townview
January 11, 2019
I purchased a used 2015 Hyundai Sonata Sport with a lot of options and under 15k miles. I'm a big guy, 6'3" and big-boned, with two younger children that require car seats. There is still some room behind me with the seat backed up all of the way. The features and smart key are a nice touch. I am used to a V-6 AWD vehicle, so it has taken some time getting used to the slower acceleration in normal or ECO mode. In Sport mode, the acceleration is good. I really like the looks of this car. It just stinks you have to go to the Sport or Limited model to get dark interiors, but I'll deal with it.
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