I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
Don’t look anywhere else for a new Honda. BRADY is the go to man for doing a deal. He will work you a great deal. He saved me money, time, and hassles from the other dealers. I had narrowed it down to a few cars and he asked me a few questions and told me what he thought was best for me and it was my first choice in my head, and the lesser expensive vehicle so you know he wasn’t all about the money. He looked at my car and gave me a number which I thought was low at first but he showed me his homework and it was fair. He treated me with respect and my salesman Gordon was a true pleasure to work with as well. He is a true saint! I’m not the best with technology and he spent 30 minutes plus helping me. I honestly feel as they are the best in the business... they hear it quite often! I will be back! God Bless you two!
This is the 2nd car I've bought from this dealership and both times the experience has been great. First used car I bought from them was still running after 10 years. Highly recommend!
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