I went into the dealership just to see if I wanted to get a new truck. About an hour later I was driving away in my new GMC Sierra. That was the best buying experience I have ever had at a dealership. Ozzie the GM was awesome and you could tell he appreciated me for coming in. Seth was my salesman and he was just as awesome. I have bought many (too many) vehicles in my day and Freeman was by far the best. Bill in finance was great also. No pressure to buy this, add on that, or anything. Just great folks selling great trucks. I HIGHLY recommend Freeman GMC in Grapevine!
I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.
We loved working with everyone in this facility, but most of all our salesman Paul Lopez. He deserves all 5 stars. He's a rock star. If you are in the market for a used vehicle he will take care of you through the whole process. We will definitely use his service again.
My experience with Freeman Buick GMC was a breeze. I was helped the moment I walked in. I was in and out in less than 2 hours which is the shortest amount of time that I’ve ever spent at a dealership. From the sales department to the finance department the employees were friendly and extremely helpful.
I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on the fore meantioned visit. He was able to get me in on the following day and take care of the problem..
From beginning to end I had a favorable experience buying a used car. I was met at the door by Les who found the car and took me for a test drive - really enjoyed his casual manner telling about the family-owned dealership. We agree on a price and I met Manny who took me through the financial paperwork. My 13 year old granddaughter had come for the test drive and was a captive audience. Manny interacted with her as much as he did with me. She enjoyed the entire process as did I.
Les and Manny were positive, helpful and were straight up with me. I am grateful for the car and the memories of how I acquired it!
Everyone at Sewell was extremely professional and 1st class. I would definitely purchase another vehicle from them. No high pressure sales tactics or games with this dealership. I test drove vehicle and told them I needed to think about it for a few days. I negotiated over the phone and came back in and purchased. Purchasing vehicle was seamless process.
We bought a used vehicle from Sewell Buick-GMC Dallas location. We worked with Chloe Compton. She was professional- answered all our questions and if she didn’t know she found someone who did! She made it a pleasant and professional experience. It did not feel like the typical car buying experience! I would definitely use Sewell again. We were purchasing a car for our college age son- so spending was under $16000. but they still gave us the same attention as other buyers. I can’t say enough good things about them. They were willing to do most negotiations over the phone. Did not feel pressured.
Came here because of the reviews and they did not disappoint. No pressure environment, great customer service over all an outstanding experience. Dora was our sales rep. She saw what we were looking for and helped us throughout the way. We love our new vehicle!
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