THe new service writer did a great job. She will be a great asset from my first experience. Worked with the existing team where she had questions.. did it quickly.. kept me informed in the process .. couldn't of asked for more. I still have an open service item that needs to get resolved ...on the RH blindspot monitoring system ..
I bought a car from Sammy Nasr of Cable Dahmer and the buying and looking process could not have been any easier. Sammy goes above and beyond to get to know his customers. He cares about what you want and does a phenomenal job at listening to what is important to you.
My husband and I went in specifically to buy a new Enclave. We worked with Sheldon. I explained we had an appointment in a couple hours. Walked in at 10:00 AM and out with our new vehicle by 12:30. Transaction with trade in went smooth. Love Love my new ride.
I was not impressed. I inquired about a truck on cars.com and the next day was called by the internet manager. He said he needed to check on his inventory and would call me back the next day by noon. I didn't hear from him again. Later that week I went to a dealer in Excelsior Springs MO and I bought 1 2500 gmc and 1 3500 gmc. Thanks anyway.
In total my experience was great with the Brogden team. If the is one place for improvement it would be the time it took to complete the deal once terms were agreed to....stood around for a good hour waiting to complete each piece of the process.
We got right to the point but didn???t feel rushed. Found the car I wanted very quickly and he was more than willing to let me test drive as many as I needed. The best car dealership experience I???ve ever had!
Sam Scire and Don Davis went out of their way to make sure my family was satisfied with our purchase of a 2018 Buick Encore. We live 45 miles from this dealership, and just about every other Buick dealer in the metro is closer to us than Robert Brogden, but we will make the drive again soon, when we purchase a larger SUV, due to the excellent experience we had.
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