Very prompt replies to inquiries. Very nice to deal with in person. Buying process when quickly once started.
However, they either did not inspect the car well enough or intentionally withheld information that would have been nice to know before driving 6 hours to look at it. "Is there rust on it?" I was immediately sent a picture of one spot where paint had been scraped off and showed a small amount of rust. What I wasn't told was that the hood was covered in pockmarks that will lead to rust soon, and that there were dings and scratches in many places that will do the same. Perhaps they didn't know the car had been in an accident, but we could tell as soon as we saw it. The door hadn't even been put back together properly and the paint was close, but not quite. Although they had a shop inspect and fix some things, there is still a bad wheel bearing that we will need to fix that was not even mentioned. No backseat head rests. Driver side speaker not working at all. Seemingly random things damaged that were not mentioned in the listing. I may still have traveled 6 hours if I had known these things, but they could have done a better job inspecting and outlining issues when listing the car.
The car is serving its purpose of getting good gas mileage and having a lot of cargo room, but there are a bunch of little things we will be responsible for fixing for it to look and run decently. Great people to work with, but needs improvement when it comes to thoroughly listing their inventory.
Comfy but not mechanically reliable
by William from Germantown MD
January 1, 2019
I bought this car used at 60k miles. Its comfy, but I have had three major mechanical issues with it. Each issue costing me about $2,000.
My salesman Chase went above and beyond to get me what I wanted. Know matter how many times I would change my mind on which vehicle I wanted. He would get the best deal that he could for me. Chase really made my car buying process a lot more stress free. Thanks Chase
New Buick owner
by Memahof7 from Elgin, il
January 9, 2019
We could not pass up this car for the value and incentives .
We trust the dealer to give us the best deal possible and service dept is exceptional
I was extremely satisfied with my experience at Johnson's. The staff is warm, friendly, and helpful. John is extremely knowledgeable and worked hard to find the perfect fit for me and make the process smooth. I am definitely committed to doing business with John and his amazing staff.
Great road trip car
by Colorado from Mount Joy, pa
November 1, 2018
Very comfortable and good ride on cross country trips. The exterior and interior both look good. Plenty of room for passengers and luggage.
The navigation system is not good. Small screen, and not intuitive to program. Will only accept Mt not mount when that is in the name. Maps not up to date when new, expensive to update.
John Johnson goes above and beyond for his customers! Always making sure they leave satisfied. He runs an excellent dealership with excellent staff. They find and fix the problems quick, always have amazing deals and are honest! Will always shop there and will only let them work on my vehicle! Such a great place!
finally a car with good cargo capacity!!!
by shorty from clifton park
January 4, 2019
I was in the market for a small SUV with large cargo capacity to replace an ageing Aztek (91 cu ft cargo capacity). Unfortunately, SUVs similar in size on the outside are much smaller on the inside, and the larger SUVs are too big for somebody only 5 feet tall to get in and out of, load up, or even see out of. This wagon was a great alternative for me, and has more cargo capacity than the SUVs I looked at, along with a better ride, better visibility, and much better gas mileage. The AWD was a necessity for me (living in upstate NY). I have gotten a huge amount of compliments on it, and friends with SUVs even say they really like it. Got a great deal buying at the end of the year (about $9k off the sticker). Hope to keep it for a long time!
Johnson's has gone above and beyond in their service to their customer. Not only did they work hard to get every available dollar in trade in from my old car but worked to get incentives from the manufacturer for even greater savings. They have taken care of all the details from switching my insurance to registering my vehicle with the state. All I had to do was drive it off the lot. Not to mention there are no add on fees here what they say is the price is what you pay. If you are looking for a great deal with no hassle this is where you want to be.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
Kirby and her crew are awesome..They go above and beyond any dealership in the area to meet all your car purchasing needs before and after the sale!!!
Purchased May 2018, with only 7,000 miles on it.
by rbul9750 from Lawrenceville, GA
December 20, 2018
The best riding vehicle we have ever owned! Because of its size it is a little rough on the gas mileage but I am willing to pay that for the ride and comfort!
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