My experience was top notch right from the beginning. To having Amanda watch the 2 vehicles I was interested in while I was on vacation to Mike whomade the test drives and buying pain free to Ethanin finance. Just a great experience.
Great customer service!
by Sibyl Roe from West Hempstead
December 23, 2018
Straight forward genuine service according to customer needs and requirements. There is nothing that comes to mind that was done wrongly. Great service. Keep it up!
I just drove home in my new 2014 ram 1500. I'm very happy with everything! Rob worked his magic. And got me into the exact truck I was looking for. I'm deff going back when the time comes for another truck!
Most reliable car i’ve owned!
by Brittney1234 from florence, ms
December 22, 2018
I love this car! I just would rather an suv. It’s an amazing car, with no problems. It’s very reliable. This car rides like you would not believe...
I was not happy with my dealings with Paddock. I went in to look at a specific car, was contacted to verify that morning if I was still coming in, and when I got there was told the car was already sold. I should have been contacted regarding this!
Most definitely love it.
by Carla from Warsaw,IN
December 2, 2018
This car meets my needs and is very comfortable. Handles fantastic and rides great too. I couldnt be any happier than i am with this car.
We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
Best comfort for a family of seven!!
by Stevenc08 from Bellingham, Washington
November 9, 2018
I love the duel sunroof to the back seat bucket seats. The sound cancellation from the exterior sounds is remarkably impressive. The drivetrain feels smooth and the transmission is flawless. Love this Buick Enclave. Soon going to upgrade to a newer one.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Best value car for price
by Pepa Dan from Lithia,Fl
November 24, 2018
Exceeded all my needs and expectations.This is my second lease of the Encore and I will likely get a third when my lease is up.
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
Great place to get your car serviced. They had my car fixed in a timely fashion plus the service manager and technician were extremely helpful and friendly. I highly recommend Basil Resale for any of your service needs.
The car was exactly what I wanted!
by Audrey from Lykens Pa
December 25, 2018
The car had all the options I wanted: the color of car, Bose sound system, sunroof, and the turbo power, color of interior and the spacious seating area.
Great experience with our sales person, it was quick and painless. The entire process went very smoothly and we drove out with our new car within 2 1/2 hours. Thank you!
LOW Mileage! 1 Owner! Modern amenities! Leather!
by Notyour dads buick from Gilroy, CA
November 6, 2018
Sporty luxury. Very well maintained. Looks and still smells NEW! Love the heated seat and steering wheel in the cold weather. Bose speakers give excellent sound. Answering the phone easy, play music from your phone.......... Small car, parking a breeze. Smooth ride.
My first time ever leasing a car and the staff here made the process soo simple and easy! They took the time to explain everything and answer any questions I had about the car, lease, coverage etc. Tom, Brandon and Sergio were all awesome!! Would highly recommend.
Pay to much
by LarryPop from Aurora, CO
December 23, 2018
First time with some style. Love the car. Very comfortable. Just pay to much. My fault. Should have stay with my first choice when it come to money.
Mike Ricatta is very conscientious , and took care of me while his other customers were waiting for a loan approval. The only negative was that the interior could have been cleaner and there was some debris which could have been vacuumed. Prices should be listed on used cars.
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
I had my oil changed, friendly, helpful Service Dept.
Buick doesn’t back their product
by Dcooper from Pensacola, Florida
January 14, 2019
This car looks good but I have had the car sensor replaced twice in less than 2 years. They replaced 3 belts my timing belt, serpentine belt and I can’t recall the other. Now I don’t have oil light on but it’s consuming oil. Looked at the recall and they know it burns oil but don’t want to fix the problem because. It’s costly. So I have 3 years left on a car that I might have to replace the engine on. The dip stick is dry and I don’t see where the oil is going to, it doesn’t smoke like typical oil burning in the exhaust and I don’t see it leaking on the ground. Very very disappointed and would never buy another Buick period!
Great buying experience, wasted no time,
I went into this transaction as a very educated consumer and was treated as such
Very pleased with my salesman Greg
Recently bought a 2019 Buick Enclave
by eagles 2019 from Deering
January 8, 2019
Purchased a 2019 Buick Enclave in October and immediately experienced transmission surging going downhill in our driveway. Dec 20, 2018, could not go over 27 mph nor shift gears. Towed by dealer and now awaiting a new transmission (told if available) from N. Dakota. Hope not to go the Lemon Law route!
Melissa and her team are a pleasure to work with at West Herr GMC in East Aurora. This is the 2nd vehicle we have leased from them and they definitely make the process easy and have been wonderful guiding us through each lease. See you in 2 years when our lease is up!!
Do the job
October 31, 2018
Working pretty good for my wife. She has been asking for a Buick and now she has what she wanted. I am quite impressed with the luxury
Everything went as planned
Really nice people
Had all the options and answers
Was in and out the door in a timely fashion
Won’t ever go to another dealer
by Cris from N Yarmouth me
January 14, 2019
I take the seat with me everywhere if I could, it's comfortable! Good amount of bells and whistles for the price (preferred trim). Rides smooth and quite for a small SUV.
Not a lot of interior or cargo room, so wouldn't recommend if you got older kids.
I was turning in a GM lease and got into another GM lease. The sales manager Dan was very polite and helpful. Salesperson George was very polite and knowledgeable. There was no wasting time and a great deal was made quickly. Would definitely do business with them again.
Rides like a dream
by cocacolagal from Iron City, GA
December 10, 2018
Drives and Rides very smooth and comfortable. Beautiful exterior/interior. This vehicle has all the bell and whistles where technology is concerned. I would highly recommend others to purchase a Buick Regal.
Just got a new Terrain from West Herr and everyone was very nice and was really willing to work with me and make sure I got exactly what I wanted!! Thank you Tyler!
Love my Buick Encore
by Rtrent from Alliance, Ohio
October 31, 2018
This car is awesome on gas mileage. When I bought it it had 43,000 miles on it I've had it for a year and it now has 50,000 miles in it runs great just perfect for me!!
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