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Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.2 (5091 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 Buick Encore Preferred Review
Most reliable car I have ever owned.
by Darrellj from Hammond, Indiana
April 28, 2019
5
This car is above what I wanted. It has a lot of leg room in front. I love the remote entry. I love how cold the air conditioner get.
I came in lookiong for a used car and wanting to have a particular payment to fit my budget. My salesman Willie and His manager Dylan help me out a lot. They got me in a new VW Jetta and I left with my payments well under were i wanted it to be. I enjoyed my experience plus my tour of the service department was gave me a positive feeling about the VW of Beaumont
2017 Buick Enclave Leather Review
Steal of a Deal
by Bedrock from Las vegas, nevada
April 20, 2019
4
Roomy, comfortable. Good on gas. Fully loaded. No complaints. Luxury slot of amenities, extras. Only thing missing is an owners manual. R e a l l y
Good vision. Car seems to watch out for other cars and warns of their proximity. Plenty of space for my long legs. Back seat ac and generous room for passengers.
Kristan Johnson is an awesome service person. She's knowledgeable, kind, considerate and always goes above and beyond to make sure you get the service you need. I give her a 10 star rating. The best so far. Also Michael in the service dept. My hat off to them. Kristen is the reason I always come to Nissan of Silsbee because I know she'll take care of my needs. You can call Kristen and she will make sure you get the service you deserve. I've never been dissatisfied with a visit when I go thru her. Once again 10 star rating, not 5 because her expertise and personality, friendly smile says it all. Keep Kristen and you will keep me as a customer. Thanks again for the excellent service you provided to me on 11/17/18.
this has been one of the best car buying experiences ever and Jerrid was an awesome salesperson.
2017 Buick Encore Preferred Review
Reliable compact SUV , EZ to park & maneuver
by G P from Philadelphia
May 7, 2019
5
Great small SUV with all the latest in technology. I get great gas mileage 38 on the highway and around 32 combined. Has adequate pickup; Buick sales rep told me about Trifecta performance tuning which livened up the vehicle. (optional aftermarket engine trans tuning software)
I greatly appreciated the Service Manager personally taking the time to address a couple of issues we were having with our Silverado. His exceptional customer service was refreshing!
2017 Buick Encore Review
Turbo makes a difference, Customized with chrome!
by Daniel from LYNN, MA
April 18, 2019
5
I drove the Buick Encore Essence 2017 with sun roof during a 10 day stay in Arizona for vacation. I originally rented a Nissan sedan but they were out so I took 'the blue SUV'. I was 5 miles north on route 17 when I noticed how quiet the ride was. Then a text came over the Android Auto, which I didn't realized I hooked up by connecting the USB cable to the charger. I found the interior to be very intuitive. The long ride from Phoenix to Sedona was very enjoyable the heated steering wheel and seats plus motorized drivers seat. The pick up climbing the mountain grades was easy as was passing trucks and cars. It doesn't have crazy horse power by any means by it performed fine. The keyless entry and start were great since I was always carrying backpack and gear, no fumbling for the keys. Then I drove back down to Phoenix for 5 days and it handled the off dirt roads to the trail head fine. I came home and 2 weeks later I traded in my loyal Subaru Impreza wagon that I had for 6 years. I enjoyed the Impreza but it has a CVT trans and I wanted to drive a traditions auto trans. The Encore has 25 MPG +/- and I'm ok with that. I purchased the AWD as I live in Massachusetts and NO... FWD with snow tires IS NOT the same thing. So test driving a car for 10 days informed my of how the car runs on average and when snow came in January the Encore handled great with the AWD. Four months owning my Buick Encore Essence now and very happy. It is small on the inside, about the same cubic storage dimensions as a Subaru Impreza Wagon but the off ground height is also what I wanted in my next car. It has great head room, leg room and the leather seats are ALL leather and stitched great, not pleather or 'leather trimmed'. Back seats can squeeze 3 adults but 2 adults for comfort, same beautiful leather seats in back. Soft touch materials, nice dash, nothing flashy but more classic and understated. I added OEM chrome side body molding and chrome wind deflector as well as custom rain guards. Now my car is my own. The aluminum painted grey wheels are awesome too. Very happy!
I had requested information on a vehicle and although it wasn't available any longer, I received a response very quickly. I feel sure had they had something else I was looking for, I would have gotten the same service. Thank you for your time!!!! I definitely would look at this dealership again.
2017 Buick Envision Preferred Review
The car was exactly what I wanted!
by Audrey from Lykens Pa
December 25, 2018
5
The car had all the options I wanted: the color of car, Bose sound system, sunroof, and the turbo power, color of interior and the spacious seating area.
Comfortably seats 7, rides great, met all of my family needs. Purchased with low miles, and never had issues outside of routine maintenance. Highly recommend.
I made a great purchase from Jerrid Comeux, he went above and beyond to make me happy.
2017 Buick Enclave Premium Review
We really like the style, ride, and room it has.
by Happy Enclave owner from DeKalb Ill
March 16, 2019
5
We are so happy with this vehicle. My husband is fourteen inches taller than me, and we can both drive comfortably. The Enclave shifts smoothly and there is plenty of interior room for passengers to ride comfortably as well transporting luggage. It handles well in snow and is very stable on the highway.
We wanted a reliable full size SUV that drives great, rides smooth, and fits in the garage. Buick covered all the bases.
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