We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser???s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
Kristin was very pleasant and professional to work with and she explained the process to me since I hadn't purchased a vehicle in awhile. The staff was also very polite to me while waiting to speak to Kristin. This is a truly an exceptional dealership. Thank you Mini of Ann Arbor I love my Honda Accord.
by Rachel Ann and linda ivey from Flatrock , Michigan
August 0, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
Very good service. The service rep was very helpful and friendly. My salesman who sold me the car was also very helpful. He kept checking on the car for me to see when it would be done. Everybody there was very friendly.
My only disappointment was that the dealership pulls my credit and then also the bank. Which doesn't help my credit score ever!
This had nothing to do with my salesperson Mitch Rowe. Mitch is an awesome sales person and I would highly recommend him to anyone that I know!! Very Professional!!
I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
I visited the dealer from a eye catching add I saw in the paper. When I arrived I was skeptical with the salesperson, but ended up being very helpful and went out of his way to make the transition from trading in my old car to an incredible lease on a car I love !! I had my heart set on the Winterberry color, which was only available off the lot at another location not nearby. My salesperson tracked down and drove my new car to the dealership where I picked it up the next day ! I love love love my Encore !!
My new friends at Feldman made me feel very comfortable and never rushed while I took the time to test drive multiple cars. I had the best experience purchasing my new Equinox! My salesman was great, he answered all of my questions thoroughly and never complained about the many different Equinoxes I test drove. The sales manager was fantastic, he checked in with me many times throughout the day. I really enjoyed my Saturday at Feldman, everyone was nice and the atmosphere was calm and fun. I will purchase my next new vehicle at Feldman after this experience.
Rudy Desantis made it possible for me to buy my dream car! It was quick and painless. Drove 4 hours to see the car and I have no regrets. I've been telling all my friends how awesome my experience was and when my fiance buys a new vehicle he told me he would only like to deal with Rudy because he came with me and saw how hard he worked for me and how cool he was. Thanks for everything! -Katie
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