Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
Andrew provided an exceptional customer experience
by Michael Lauermann from Sartell
June 18, 2018
I have been so happy with Indoor auto I have purchased 6 cars from Andrew over the past 2yrs. Now all my friends & family make their vehicle purchases with Andrew & his exceptional Indoor Auto staff. Indoor Auto has a wide variety of vehicles to choose from & if they don't have it Andrew will get exactly what you are looking for. One word for describing Indoor Auto & the experience you will receive - AWESOME (-:
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
Do you want to discuss service for your car? My experience with Charlie Youngquist @ Luther went beyond 'Surprising and Pleasing' a customer! Not only are the people friendly and care about your comfort at Luther, the follow-up and having them repeat my concerns when they call you/prior to leaving, told me they heard me/followed through with my wishes. Great Job Charlie & Luther!
Charlie Youngquist in Service always underpromises and overdelivers. He keeps the customer extremely well informed for expectations (time & cost) and progress of repairs. Great job, Charlie. Pleasure doing business with you.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Was very pleased with the greeting and service we received when we were at Key Cadillac. They vacuumed out our SRX and covered the seats all before taking to do the service required all things we hoped for when servicing at a Cadillac dealer, great job Key Cadillac you met and even exceeded our expectations. Thank you.
Sent an email inquiring about a vehicle and got a response. Responded to dealers email asking about hours of the business to possibly schedule a test drive and received no response. Recommend calling or just stopping by to look at a vehicle.
They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
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