The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
when it is not being fixed it’s great fun to drive
by Tom from Dubai
December 15, 2018
Owning this car is a blast while on the road. I have the 2016 3.6 engine with magnetic ride control and it is just a wonderful car to dive especially on curvy roads. It does everything i could need from a car.
The negative side with mine was the issues i keep having. I didn’t have any issues with the cue system that many complain about, accept a couple of freezing scenarios and had to do a hard reset twice. After 30 000 kilometers the car needed an entire new torque converter and apparently this issue is a more common problem with this model. The car would hesitate and jerk when driving arround 80kmh at arround 1500-2000rpm. At 40 000 kilometers the oil pump had to be replaced. Now at 47 000 kilemeters the entire differential has to be replaced after i started having a whining noise from the back.
I still love driving it as it is soo much fun and the interior is such a great place to be in but I deffinetly don’t intend to keep it after the service and waranty run out. I’m not sure if mine is a lemon as i had more issues than most people reporting online but i thought it would be worth sharing.
This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
by Terry from Ohio
January 19, 2018
Best handling car I have owned. Has many features that I will not want to be without. Low speed cruise control is great. Love the turbo charged 4 cyl. engine with 26.5m mpg average. All wheel drive works great in this snow.
Walked in one day after previously looking at a new car in the lot for my wife. Within 10 minutes after talking to John Vanik and Tim Duda I received and excellent lease deal on a new Rouge Sport that I could live with.They gave me a rock bottom deal, much better than I had expected. A few days later I came back to lease the vehicle. They also gave me a great price on the paint protection package.
They were very courteous and helpful. I would recommend them and the dealership.
Replaced 2016 ATS with 2018 ATS
by Art from USA
February 28, 2018
I had a 2 year lease on a 2016 ATS AWD Luxury 2.0T. No problems. Two free oil changes and
lease was over. ATS has more performance, cornering and braking than 99% of the cars
on the road and drive rings around SUVs.
I upgraded to a 2018 ATS 2.0T Luxury AWD.
While I got the same car, there are unadvertised improvements.
The headlights are better. Still halogen, but there is more light, deeper and wider.
Maybe they are using better bulbs now.
The rear camera is perfectly clear, so that appears to have a better camera.
Steering seems tighter in Tour Mode. The ride seems smoother, as if the shocks
are slightly softer or the runflats have been improved.
Still has the same quick cornering.
The doors close with a Cadillac thud, instead of the bang in my previous ATS.
My 2018 is also faster than the 2016 and the 8-speed trans is better.
Buy the latest year you can afford.
If the car has Nav, it has the better Bose Centerpoint stereo.
If you want seat adjustments, at least get the Luxury trim.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This Cadillac Is A Headturner!!!
by Derek from Pekin IL
December 8, 2017
Got the carbon black package on my new Caddy and this car is hot!!! It handles like it is on rails yet I got 31 mpg on the highways this week. I was very suprised everything you get on this vehicle for the price. The infotainment center is easy to use and the Bose system sounds amazing. If you are in the market for a luxury sport car go drive this ATS you will be pleasantly suprised like I was.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Just picked up a new 2019 Chevy Equinox from the only salesman that gets my business (Tony Volturo)! I've lost count on the number of Vehicles I've purchased from Tony but the process is always a breeze and I'm in and out with the best possible deal every time so I will be a customer for life!
Best car i ever owned
by JoeG from Woburn ma
December 23, 2018
Car is great, fast , economic and very luxurious
This car was beyond what I expected and i was expecting a lot since i was getting a cadillac
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
Great performance car!
by Tom the car guy. from East Meadow, NY
November 13, 2018
This car is fun to drive. It is very responsive and powerful for a four cylinder, probably because it is turbo charged. The front seat are very comfortable for a small car however, the back seats are a little cramped. Since it is just my wife and myself most of time it is not a problem and when the grandchildren are is the back they have no complaints.
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
I am completely satisfied with the service there. Aldo is fantastic, extremely helping and very trustworthy. I definitely will be coming back!
Most beautiful car I've ever owned!
by Dee Oh "Dreamer" from Beavercreek, Ohio
November 14, 2018
This car was the ####... it was way too fun to drive and I had a hard time staying outta the gas pedal it was one with the road and handled like a dream! Most would say not an everyday ride I would say drive it every day everywhere !!! Loved it !
This was the most pleasant new car purchasing experience I've had in over 40 years. My appointment was at 1:00 and I was off the lot by 2:45. A very positive experience.
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