This was the best car buying experience that I've ever had. Mark and Sue were a pleasure to work with. They are both very helpful and knowledgeable without any pressure. They had the best deal on the vehicle that I was looking for. They took care of everything. The vehicle was clean and had a full tank of gas when we went to pick it up. I definitely will go back to them the next time I need a car.
The Service Department treat customers very cordially and respectfully. They take care of all the details making the experience of having your car repaired very comfortable. They gave me peace of mind.
The whole team went out of their way for me. Will gave me his personal cell number. They sent someone to pick me up when I couldn???t get a ride to pick up my new vehicle. Paul was so patient with me & listened to my needs. They found the perfect SUV for me, even retrieved my old vehicle for a trade in from Saratoga. All of this was done around the Thanksgiving holiday weekend. Highly recommend/ excellent customer service!!
I counted on the previous reviews when first going into this dealership. I am very happy to say that I will be continuing my business with Wedekind! The day I went in to meet with salesman Felice, him and the rest of his team were a great weight lifted off my shoulders. Everyone in the facility worked as hard as they could to make sure I left in a safe, reliable vehicle for my family. What only made it better is that it was the exact car I wanted and they worked with me on the payments to get me where I wanted to be. I would and do recommend this facility to anyone looking to purchase a vehicle. Thank you again Felice and the rest of the team for all the amazing work.
*I only did not rate the Quality of Repairs because I have not yet had any service done on my vehicle.*
This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. I purchased two other cars from Andi and she is wonderful, love her.
As I have stated year after year, I return to Otto for the excellent service I receive from Bill Mc Lean and saleman Steve LeMon. Also at times I have John White who aslo treats me the upmost courteous and efficiency.
We chose Otto Cadillac because they know how to treat people. We just purchased our second vehicle from them. When the battery went in that vehicle, Steve LeMon and Bill McLean were there for us as they have been for the past six years. Allison Anaya was also very helpful when we called. They arranged a loaner car and quickly got our vehicle going again. Otto Cadillac has the best group of employees, they are great people.
Service advisor Bill Mclean was prompt, attentive and professional. It was the fastest process of getting a loaner vehicle ever. When calling the dealership to make my appointment everyone was pleasant and very helpful.
As usual, treated with respect and professionalism.
by rfsotherden from DealerRater.com
November 5, 2018
My experience with the service department at Otto has always been positive. I can get appointments quickly, loaners if need be, otherwise my car has always been serviced in a timely manner.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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