After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
I read many reviews about this place and some were not favorable. We shopped here anyway. They had the vehicle we wanted and worked with us to make it happen. During the test drive, we noticed a noise that turned out to be a wheel bearing. The mechanic there rode with us and diagnosed it immediately. They put it in the shop and replaced both front wheel bearings at their expense. The owner and salesman, Alex, stayed late (about an hour) to accommodate us on closing and pick up. They have done everything they said they would do and more. Our experience with this company has been great and we have a Subaru Forester that we enjoy every day.. Good job guys!
Although I haven’t made a purchase yet, the dealership seemed very friendly and willing to help. I didn’t feel pressured or judged. They were willing to help and find similar types of vehicles I was looking for. I will keep them in mind in my future searches.
Great job! Awesome trucks at great prices. Stopped in to see a Ram 1500. Very nice truck and good price. They let me test drive it and take it to get check over by a shop. IF you are going to buy a used car you have to get it looked over! (A few dealers i stopped said they couldn't let their trucks go get looked at) No issue with Imperial. Came back with a few things needed(expected for a used car) The finance manager came in looked over the report and worked out a great deal. Must say very nice guys , and very down to earth and fair.
Not my 1st time buying a used car , but this will not be my last buy from Imperial Auto!!! Thank you Mr. Williams, Sean and Marino Awesome Crew!
I had a very good experience working with Maurice! He sent me lots of photos of the vehicle, inside and out! He sent me the paperwork in record time because I lived 14 hours away, he even handled the delivery process for me, I got my vehicle in two days! It was nice clean and neat. Maurice informed me that they for got to fill the gas tank before putting it on the trailer, and to let him know how much it costs to fill it up! I had nothing but a very good experience with this dealership, and my 2015 Lincoln Navigator L is beautiful and my family loves it!
This is an amazing company , has amazing customer service , and the staff are so helpful, I recieved help from one of the managers Mahtab, she’s very helpful and is willing to go an extra mile and help you out :) haha no pun intended! Amazing company , highly recommend
Even after I purchased my new Mercedes, Fred’s Staff called me and made sure if there was a corncern or anything I needed. This place is the most knowledgeable and professional. They really took care of me and it amazed me to see people who actually like doing their jobs right. Thanks to the Fred’s Staff I will always be a customer !! I recommend everyone to stop by even if you don’t want to buy a car.
I went to Fred’s and they instantly treated me like family and they got me my dream the same day. I got a Mercedes Benz CLA250 three months ago. The owners each came over and checked on me, ensuring I was having the best car buying experience possible. Today I came by to have a simple thing looked at and instantly they took care of me. The owners came to personally check on me and ensure I was taking care of. If you are looking for a luxury vehicle, they got you covered hands down.
This is by far the best dealer I have ever visited. The staff was great they treated me like family. The vehicles are exotic, well taken care of and reasonal prices. This is my new dealer for all my vehicles to come
The crew at Fred's Executive Auto were exceptional ! Tony and Mahtab were very personable and knowledgeable on every question I had about the vehicle. I love my New 2016 Mercedes-Benz S550 I would definitely recommend Fred's to anyone out there looking for their next dream car. No tricks or gimmicks. Overall great experience !
I just got a 2015 Dodge Challenger from Fred's Executive Auto for my birthday as a gift from my girlfriend and I would like to say the staff was friendly, they went above and beyond to make my moment a memorable moment , and I would definitely advise and recommend it to anyone who is looking to buy a vehicle. Excellent service and very Welcoming.
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