I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
A true roadster
by sci-fi-guy from bloomfield hills, mi
November 30, 2018
Drives like a sports car in comfort and style,can’t go wrong with a caddie.The 10 speaker bose system is awesome,love the navigation and cue system
Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!
Best Car for the Times
by TM K from Dallas, TX
November 16, 2018
Is great looking, has great power and handling. One of the few left to offer a manual - a must for a REAL driver. Caddy comfort with better than BMW perforamnce.
Excellent people with excellent facilities.
We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and the service with Kenneth has been outstanding. This is an excellent dealership.
Our fifth new Cadillac
by Marine1490! from Penn Valley, California
October 11, 2018
This car is not only attractive & comfortable it also has all the latest safety features to assist in being accident free as a responsible driver. I would highly recommend this car to friends & family.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most comfortable reliable car I’ve owned
by theyngclassic from Orlando, FL
October 1, 2018
Plenty of leg room very smooth and comfortable for long drives. This car is very luxurious and reliable with a lot of great positive feedback from people who’ve seen me drive it
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Problems within days of purchase
by Gundisalvus from Wichita, KS
November 19, 2018
Just bought this a month ago. Car is beautiful inside and out but seems Cadillac fell short on mechanical quality. Already have found it is leaking oil by timing belt cover and it is idling very rough at startup and at lights. Both seem to be known issues that Cadillac covered for customers under warranty but good luck if you are just over like this one since they failed to issue needed recalls for the oil leak from the cover and motor mounts that cause shake.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Excellent Gm masterpiece, all wheel drive 272 hors
by Raf from New Britain's
September 17, 2018
This car met all my needs ,stylish, sleek,sporty,very contemporary look ,sunroof, Cadillac QUE drive, navigation xm radio, size 18 10 spoke polish wheels,remote starter keyless start 272 hp 295 torque...
My car lost its smooth ride. I took it in Bob Moore Cadillac Dealership in Edmond, Oklahoma. I talked to my service Consulant (Diron Carter). I wanted my front and back shocks replaced and my my brakes replaced. I have 74K miles on the car. I just knew it needed new brakes. Two days later, I was informed it only needed rear shocks and my brakes were ok. He saved me thousands of dollars. My car is riding like new again.
when it is not being fixed it’s great fun to drive
by Tom from Dubai
December 15, 2018
Owning this car is a blast while on the road. I have the 2016 3.6 engine with magnetic ride control and it is just a wonderful car to dive especially on curvy roads. It does everything i could need from a car.
The negative side with mine was the issues i keep having. I didn’t have any issues with the cue system that many complain about, accept a couple of freezing scenarios and had to do a hard reset twice. After 30 000 kilometers the car needed an entire new torque converter and apparently this issue is a more common problem with this model. The car would hesitate and jerk when driving arround 80kmh at arround 1500-2000rpm. At 40 000 kilometers the oil pump had to be replaced. Now at 47 000 kilemeters the entire differential has to be replaced after i started having a whining noise from the back.
I still love driving it as it is soo much fun and the interior is such a great place to be in but I deffinetly don’t intend to keep it after the service and waranty run out. I’m not sure if mine is a lemon as i had more issues than most people reporting online but i thought it would be worth sharing.
By email, Diron kept me informed when to bring my vehicle in for the next oil change and tire rotation. Since the first time arriving at the store for service work, after purchasing my 2018 Cadillac XT5, Diron always display such professionalism and concern about the wellness of my new vehicle and the upkeep of it. As I arrived for my 2nd scheduled appointment, again Diron courteously took my keys, escorted me to lounge area to sit comfortable, then offered by text message assistance if I needed anything. His act of kindness and friendliness were outstanding! After my vehicle was completed, Diron walked over to me with the most friendly smile, again escorted me to my waiting vehicle, made sure the display screen were set up correctly, ask me were there any other questions he can answer for me, and thank me for coming into service dept. I will give him 100% of excellent customer service and it's always a pleasure coming back to Bob Moore Cadillac for any services.
Best car I have owned
by mom of 3 from Boise
December 19, 2018
This car makes you feel like you are in a luxury car. Everything is so comfortable and well thought out. I do wish it had a little more leg room int he back seat but other than that this car is pure luxury.
This is where I purchased my vehicle and it was a great experience, but what’s even better than the buying process is the Cadillac service center. This is the only place that I trust to service my vehicle. The attention to detail and explaining what is required each visit is much appreciated and they never try to up sell any unnecessary service.
by Retired from Texarkana, Texas
November 18, 2018
This car was small in size, had all the accessories I wanted. Had only 9000 miles on it. The salesman and service people are great at Orr Chevrolet. I will always go back there to buy a car and for service. They are the best in Texarkana.
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
My Cadillac ATS AWD 2.0 Turbo is amazing
by Golee from Aurora, Ontario, Canada
December 14, 2018
My ATS is great, fuel efficiency is unmatched with 52 mpg on highway and 32 city, comfortable to drive as seats are well bolstered. Ride is firm but nice and very quiet. Powerful engine with 275hp 295 ft lb torque moves the along with ease. Well laid out dash and video touch screen with Bluetooth connection for any device with sound system of quality. Trunk has nice features, like pockets and hidden trays. Hid headlights move sideways and up and down to maintain road illumination. Quite roomy for a small car. I love it!!
Bob Moore Cadillac in Edmond, Oklahoma employees are the best. My service Consulant (Diron Carter) and all the employees who work on my Cadillac Escalade know what they are doing. Their knowledge keeps my family safe on long drives to visit are grandchildren. Being a senior citizen, I have not time for a brake down.
Gorgeous car that gets the right kind of attention
by Srueg from SHAKOPEE
October 19, 2018
I love all the extra features in this vehicle. The HD radio and Bose sound system are phenomenal. The temperature control works wonderfully. It is a beautiful car inside and out.
Great customer service at this location! The job done was excellent and the staff kept me informed about the wait time.
My Cadillac ATS is not my 1969 Fleetwood.
by Fedora Fan from Westerlo,NY
December 10, 2018
I’m retired and my son knew I was a fan of GM. He talked me out of a Chevrolet Impala and suggested the Cadillac. The price of the ATS was comparable to the upscale Impala. I’m closing on fifty thousand miles and I have had a few MINOR recalls (expected) and no operating issues. A safe bet! She’s a four turbo.
Thet were very good and prompt at getting to my vehicle
2016 ATS - Amazing power from a 2.0!
by JacMac1 from Chicago
December 27, 2018
Big Bang for your buck. Comfortable, sporty, luxury vehicle. My first 4 door, and it’s not like grandpa’s sedan. It won out over a Camaro, because it had more room, more luxurious feel, and can drive it all winter.
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